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- Tasks: Manage customer projects, ensuring successful delivery and clear communication.
- Company: Join Kerv Group, a fast-growing cloud-first provider with a customer-first approach.
- Benefits: Competitive salary, opportunities for travel, and a dynamic work environment.
- Why this job: Be part of an exciting transformation and make a real impact on customer success.
- Qualifications: Experience in project management, excellent communication skills, and knowledge of CCaaS applications.
- Other info: Great career growth potential in a collaborative and innovative team.
The predicted salary is between 36000 - 60000 £ per year.
Launched in July 2020, the Kerv Group is a next-generation 'customer-first, cloud-first' provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the acquisition of ten highly successful organisations, we are now over 900 employees.
As a result of growth in the business, we have a need for a Project Manager / Delivery Manager. The role is customer facing, and will involve:
- Understanding and documenting customer requirements
- Estimating and validating the effort required to deliver projects
- Agreeing the Ways of Working with customers
- Running regular Governance meetings
- Ensuring clear and accurate project reporting
- Delivering projects defined by the agreed Statement of Work and in line with the approved project plan
Project / Delivery Managers are primarily tasked with on-boarding new customers by managing the configuration of GenesysCloud to meet the customer's stated requirements. Our installations range in size and complexity including many household names. Our customers are predominantly based in the UK, however there is a growing number of international clients and therefore a degree of national and international travel may be necessary.
You will:
- Ensure effective handover to project delivery from the sales team, ensuring key documentation has been completed, including an accurate order, a comprehensive and any customer constraints in terms of resource or timescales
- Coordinate customer engagement via kick-off and discovery meetings
- Lead the workshops to identify, detail and document customer requirements
- Build project plan based on user requirements and services to be procured / delivered
- Work with the client and coordinate internal teams to schedule work and ensure that projects remain on track
- Run regular project governance meetings and work with clients and key stakeholders to keep them up-to-date with project progress
- Manage change to prevent un-documented scope creep
- Maintain RAID logs and ensure that any critical risks or issues are escalated to relevant managers in a timely manner
- Plan and lead the go-live activity
- Coordinate the hand over of projects to support once delivered
- Contribute to the continuous improvement of Kerv's customer engagement and project delivery practices
You must:
- Have excellent communication skills
- Have knowledge and experience of CCaaS applications preferably GenesysCloud
- Prepare clear documentation to team standards
- Have experience of Prince II and AGILE project management methodologies, preferably certified
- Strong interpersonal skills needed to manage the customer and partner organisations
- Have delivered more than 3 successful projects
You should ideally also have:
- Experience of deploying IT or communication systems into contact centre environments
- Exposure to VoIP systems and/or services
- Experience of the Atlassian suite of services eg JIRA
Location: United Kingdom
Job Type: Full Time
Application Closing Date: 30th April 2026
Delivery Manager in London employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and values, especially how they align with your experience in project management. This will help you tailor your responses and show that you’re genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience with CCaaS applications and project delivery, as these are key for the Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Delivery Manager. Highlight your experience with CCaaS applications and project management methodologies like Prince II and AGILE. We want to see how your skills align with our customer-first approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to Kerv's exciting transformation. Don’t forget to mention any relevant projects you've successfully delivered.
Showcase Your Communication Skills: As a Delivery Manager, communication is key! In your application, demonstrate your ability to engage with customers and stakeholders effectively. Share examples of how you've led meetings or workshops to gather requirements and keep everyone in the loop.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Kerv
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding Kerv Group's customer-first approach and their cloud solutions. Familiarise yourself with their recent projects and how they align with customer needs. This will help you demonstrate your commitment to delivering exceptional service.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of projects you've managed, especially those involving CCaaS applications or similar environments. Highlight your experience with Prince II and AGILE methodologies, and be prepared to explain how you've successfully navigated challenges in past projects.
✨Prepare for Governance Meeting Scenarios
Since running regular governance meetings is a key part of the role, think about how you would structure these meetings. Prepare to discuss how you keep stakeholders informed and engaged, and how you handle project updates and risk management effectively.
✨Demonstrate Strong Communication Skills
As this role requires excellent communication, practice articulating your thoughts clearly and confidently. Be ready to showcase your interpersonal skills by discussing how you've built relationships with clients and internal teams to ensure project success.
