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- Tasks: Drive new business growth through lead generation and stakeholder engagement.
- Company: Join Kerv, a dynamic cloud-first provider transforming customer experience.
- Benefits: Hybrid working, competitive salary, and a focus on employee well-being.
- Other info: Embrace diversity and collaboration in a supportive work environment.
- Why this job: Be part of an innovative team making a real impact in customer engagement.
- Qualifications: 1+ years in BDR or sales roles, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Please note: This is a Hybrid Working role which will require attending the Richmond office (TW9) 1-2 times a week.
About Us
Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations. One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud-based solutions to help our customers deliver industry-leading customer experience.
At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That’s why our expert team is flexible. We’re ready to help our customers every step of the way with a fully responsive, risk-free approach, that’s built around them. We help our customers leverage the power of Genesys Cloud alongside our own technology, such as CXTranslate. We are a Genesys Gold partner and have been the EMEA Genesys Cloud Partner of the Year for a number of years.
About the Role:
Reporting to Kerv’s Head of Marketing, we are looking for a Business Development Rep, with a demonstrable understanding of driving new business growth. You will play a key role in driving new business growth across the contact centre and CX practice for Kerv (focused on Genesys Cloud). You will focus on generating leads, building pipeline, engaging senior stakeholders, and partnering closely with Marketing & Sales to execute targeted account strategies.
Your Part to Play:
- Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
- Identify, research, and engage key decision-makers within enterprise and mid-market organisations
- Work closely with the sales team to execute account-based strategies
- Find creative ways to open doors into new prospective accounts
- Work closely with Marketing to follow up on campaign and event activity
- Qualify inbound, outbound and marketing-generated leads, to pass onto the sales team
- Clearly articulate the value of Genesys Cloud and Kerv’s CX solutions aligned to prospect challenges
- Book product demos and meetings for Account Executives
- Consistently generate qualified pipeline aligned with regional revenue goals
- Maintain accurate activity lead tracking in Dynamics 365
- Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates
All about You:
We are looking for a BDR with the following skills and attributes:
- At least 1 year’s experience in a BDR, SDR, or Inside Sales role within SaaS, CCaaS, CX, cloud, or technology environments (preferred Genesys / CCaaS experience)
- Proven track record in outbound prospecting and pipeline generation (e.g. meetings booked)
- Comfortable engaging mid- to senior-level stakeholders in mid and large organisations
- Excellent communication, organisational, and time-management skills
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
Business Development Representative in London employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Representative in London
✨Tip Number 1
Get to know Kerv and its values inside out! When you understand what makes us tick, you can tailor your conversations to show how you align with our customer-first approach. This will help you stand out when engaging with potential clients.
✨Tip Number 2
Leverage LinkedIn like a pro! Connect with decision-makers in the industry and engage with their content. This not only builds your network but also positions you as someone who’s genuinely interested in the sector, making it easier to open doors.
✨Tip Number 3
Practice your pitch! Be ready to clearly articulate the value of Genesys Cloud and Kerv’s CX solutions. Role-play with a friend or mentor to refine your delivery and ensure you can confidently address any challenges prospects might face.
✨Tip Number 4
Don’t forget to follow up! After initial outreach, keep the conversation going. Whether it’s a quick email or a LinkedIn message, showing persistence can make all the difference in securing those all-important meetings.
We think you need these skills to ace Business Development Representative in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Development Representative role. Highlight your experience in outbound prospecting and pipeline generation, especially if you've worked in SaaS or CCaaS environments. We want to see how your skills align with our customer-first approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about driving new business growth and how you can contribute to Kerv's mission. Don’t forget to mention your understanding of Genesys Cloud and how it relates to customer experience.
Showcase Your Communication Skills: As a BDR, you'll be engaging with senior stakeholders, so make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still showing your personality. We love good vibes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team at Kerv!
How to prepare for a job interview at Kerv
✨Know Your Stuff
Before the interview, make sure you understand Kerv's business model and their focus on customer experience. Familiarise yourself with Genesys Cloud and how it fits into the CX landscape. This will help you articulate how your skills can contribute to their goals.
✨Engage with Enthusiasm
Show genuine interest in the role and the company during the interview. Be ready to discuss how you can drive new business growth and engage senior stakeholders. Your enthusiasm can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to generate leads. Think of specific examples from your past experience where you've successfully opened doors or qualified leads, and be ready to share those stories.
✨Align with Company Values
Kerv values teamwork, customer-first thinking, and doing the right thing. During the interview, reflect these values in your answers. Share experiences that demonstrate your commitment to collaboration and customer engagement.