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- Tasks: Implement Genesys Cloud solutions and help customers optimise their CCaaS investments.
- Company: Customer-centric cloud solutions provider based in Greater London.
- Benefits: Competitive salary, dynamic team environment, and opportunities for growth.
- Why this job: Join a team dedicated to delivering high-quality solutions and exceptional customer experiences.
- Qualifications: 1-2 years of experience with cloud contact centres and strong problem-solving skills.
- Other info: Exciting opportunity to work in a fast-paced, innovative environment.
The predicted salary is between 30000 - 42000 £ per year.
A customer-centric cloud solutions provider based in Greater London is seeking a Junior Professional Services Engineer specializing in Workforce Management. The ideal candidate will be responsible for implementing Genesys Cloud solutions, assisting customers in maximizing their CCaaS investments, and providing technical configurations.
The role requires 1-2 years of experience with cloud contact centers and strong problem-solving skills. Join a dynamic team focused on delivering high-quality solutions and exceptional customer experience.
Junior Professional Services Engineer, WFM (Genesys Cloud) employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Professional Services Engineer, WFM (Genesys Cloud)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working with Genesys Cloud. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! If you've got experience with cloud contact centres, make sure to highlight specific projects or challenges you've tackled. We want to see how you’ve made an impact!
✨Tip Number 3
Prepare for the technical stuff! Brush up on your problem-solving skills and be ready to discuss how you’d approach common issues in Workforce Management. We love candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our dynamic team!
We think you need these skills to ace Junior Professional Services Engineer, WFM (Genesys Cloud)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with cloud contact centres and any relevant technical skills. We want to see how your background aligns with the role of a Junior Professional Services Engineer.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their problem-solving abilities, especially in a customer-centric environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about Workforce Management and Genesys Cloud solutions. This is your chance to show your personality and enthusiasm for the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Don’t miss out!
How to prepare for a job interview at Kerv
✨Know Your Genesys Cloud
Make sure you brush up on your knowledge of Genesys Cloud solutions. Familiarise yourself with the key features and benefits, especially in relation to Workforce Management. This will show that you're not just interested in the role but also understand the product you'll be working with.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully solved technical issues or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were. This is crucial for demonstrating your fit for a customer-centric role.
✨Understand Customer Needs
Research common challenges faced by customers using CCaaS solutions. Think about how you can help them maximise their investments in Genesys Cloud. Being able to articulate how you would approach customer interactions will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could be about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
