Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Onboard clients and enhance service delivery using Genesys Cloud technology.
- Company: Leading cloud service provider in the UK with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Join a dynamic team and make a real impact in customer service innovation.
- Qualifications: Strong communication skills and technical knowledge; telephony experience is a plus.
- Other info: Opportunity for national and international travel in a customer-first environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading cloud service provider in the UK is looking for a Professional Service Engineer to onboard new clients and enhance service delivery using Genesys Cloud technology. The candidate will be responsible for documenting requirements, configuring systems, and supporting training efforts.
Excellent communication and technical skills are essential, and familiarity with telephony and networking concepts is a plus. This role may require national and some international travel, making it ideal for someone with a customer-first mindset.
Junior Genesys Cloud Service Engineer - CCaaS Innovation employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Genesys Cloud Service Engineer - CCaaS Innovation
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain how your skills align with their needs. Tailor your message to highlight your experience with Genesys Cloud and customer service.
✨Tip Number 3
Show off your tech skills! If you’ve got any projects or experiences that demonstrate your technical abilities, be ready to discuss them. Bring examples of how you've tackled challenges in telephony or networking to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Your next opportunity could be just a click away!
We think you need these skills to ace Junior Genesys Cloud Service Engineer - CCaaS Innovation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of a Junior Genesys Cloud Service Engineer, so don’t hold back on showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing a customer-first mindset, so share any experiences that demonstrate this.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Kerv
✨Know Your Genesys Cloud
Make sure you brush up on your knowledge of Genesys Cloud technology. Familiarise yourself with its features and functionalities, as well as any recent updates. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video recordings to refine your delivery. Remember, it’s not just about what you say, but how you say it!
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer-first mindset. Think of examples from your past experiences where you successfully onboarded clients or enhanced service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their approach to client relationships and service delivery. This will help you align your answers with their expectations and demonstrate that you’re a great fit for their team.
