At a Glance
- Tasks: Lead service delivery and ensure top-notch client satisfaction while driving continuous improvement.
- Company: Join Kerv, a forward-thinking company dedicated to enterprise client success.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on building strong stakeholder relationships.
- Why this job: Be the voice of clients and make a real difference in their service experience.
- Qualifications: Experience in service delivery management and a solid grasp of ITIL processes.
The predicted salary is between 60000 - 80000 £ per year.
Kerv is seeking a Service Delivery Manager to act as the primary advocate for their enterprise clients. This role involves ensuring services meet agreed standards, driving continuous improvement, and fostering strong relationships with stakeholders.
The ideal candidate will possess strong experience in service delivery management within a Tier-1 service provider environment and a solid understanding of ITIL processes. A focus on customer satisfaction and effective communication is essential.
Enterprise Service Delivery Manager - ITIL & Customer Success employer: Kerv
Kerv is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for experienced professionals in the tech industry. With a strong focus on employee growth, Kerv offers numerous opportunities for career advancement and skill development, particularly in the dynamic fields of cloud and security solutions. Located in the United Kingdom, employees benefit from a vibrant tech community and the chance to work with cutting-edge technologies while being part of a supportive team that values their contributions.
