At a Glance
- Tasks: Lead service delivery for major enterprise clients and drive continuous improvement.
- Company: Join Kerv, a forward-thinking company prioritising customer satisfaction and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on operational excellence and collaboration.
- Why this job: Be the voice of clients and make a real difference in service delivery.
- Qualifications: Strong stakeholder management skills and ITIL service management knowledge required.
The predicted salary is between 60000 - 75000 £ per year.
Kerv is seeking a Service Delivery Manager to serve as the primary advocate for a portfolio of large enterprise clients in England.
The successful candidate will ensure services meet contractual obligations and drive continuous improvement initiatives.
This role demands strong stakeholder management skills, operational excellence, and a proven ITIL service management understanding.
Expectations include monitoring service performance, enhancing customer satisfaction, and managing escalations effectively.
The role embodies Kerv's core values, focusing on customer-first approaches and collaborative teamwork.
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We think you need these skills to ace Enterprise Service Delivery Manager - IT, Cloud & Security
Stakeholder Management
Operational Excellence
ITIL Service Management
Service Performance Monitoring
Customer Satisfaction Enhancement
Escalation Management
Continuous Improvement Initiatives
