At a Glance
- Tasks: Lead service delivery for major enterprise clients and drive continuous improvement.
- Company: Join Kerv, a forward-thinking company prioritising customer satisfaction and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on operational excellence and collaboration.
- Why this job: Be the voice of clients and make a real difference in service delivery.
- Qualifications: Strong stakeholder management skills and ITIL service management knowledge required.
The predicted salary is between 60000 - 75000 £ per year.
Kerv is seeking a Service Delivery Manager to serve as the primary advocate for a portfolio of large enterprise clients in England.
The successful candidate will ensure services meet contractual obligations and drive continuous improvement initiatives.
This role demands strong stakeholder management skills, operational excellence, and a proven ITIL service management understanding.
Expectations include monitoring service performance, enhancing customer satisfaction, and managing escalations effectively.
The role embodies Kerv's core values, focusing on customer-first approaches and collaborative teamwork.
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Enterprise Service Delivery Manager - IT, Cloud & Security employer: Kerv
Kerv is an exceptional employer that prioritises the well-being and growth of its employees, fostering a collaborative and inclusive work culture. As a certified B Corp and Great Place To Work, Kerv offers meaningful opportunities for professional development while encouraging innovation and creativity in a supportive environment. Located in a vibrant area, employees benefit from a dynamic atmosphere that promotes both personal and professional fulfilment.
