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For Companies At a Glance
- Tasks: Lead service strategy and ensure operational excellence while managing a dynamic team.
- Company: A forward-thinking tech services company focused on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Drive transformation in service operations and make a significant impact on the business.
- Qualifications: Experience in network MSP or ISP environments and strong IT service management knowledge.
- Other info: Join a collaborative team dedicated to achieving excellence in service delivery.
The predicted salary is between 43200 - 72000 £ per year.
A tech services company is seeking a hands-on leader responsible for defining and executing service strategy, ensuring operational excellence, and managing a team of 9. This position focuses on service delivery, budget accountability, and collaboration with key functions to achieve business objectives.
The ideal candidate will possess experience in network MSP or ISP environments and demonstrate a strong understanding of IT service management best practices.
Director of Service Operations & Transformation employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Service Operations & Transformation
✨Tip Number 1
Network with industry professionals! Attend tech meetups or conferences where you can connect with people in the service operations field. This can lead to valuable insights and potential job leads.
✨Tip Number 2
Showcase your hands-on leadership skills during interviews. Be ready to discuss specific examples of how you've defined and executed service strategies in previous roles. We want to see that you can drive operational excellence!
✨Tip Number 3
Prepare for situational questions that focus on budget accountability and team management. Think about how you’ve collaborated with different functions to achieve business objectives, as this will be key in your new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director of Service Operations & Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Service Operations & Transformation role. Highlight your experience in network MSP or ISP environments and any relevant IT service management practices.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've defined and executed service strategies in the past, and how you’ve ensured operational excellence.
Showcase Leadership Skills: Since this role involves managing a team, be sure to highlight your leadership experience. Talk about how you've successfully led teams in previous roles and how you foster collaboration to achieve business objectives.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Kerv
✨Know Your Service Strategy
Make sure you understand the company's service strategy inside out. Be ready to discuss how your experience aligns with their goals and how you can contribute to defining and executing that strategy.
✨Showcase Operational Excellence
Prepare examples from your past roles where you've achieved operational excellence. Highlight specific metrics or outcomes that demonstrate your ability to manage service delivery effectively.
✨Team Leadership Insights
Since you'll be managing a team of 9, think about your leadership style and how it fosters collaboration. Be prepared to share stories about how you've successfully led teams in the past, especially in network MSP or ISP environments.
✨IT Service Management Best Practices
Brush up on IT service management best practices. Be ready to discuss how you've implemented these in previous roles and how they can be applied to enhance the company's service operations.
