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- Tasks: Lead exciting projects, manage customer requirements, and ensure successful delivery.
- Company: Join Kerv Group, a fast-growing cloud-first provider with a customer-first approach.
- Benefits: Competitive salary, opportunities for travel, and a dynamic work environment.
- Why this job: Be at the forefront of digital transformation and make a real impact on customer success.
- Qualifications: Strong communication skills and experience in project management methodologies like Prince II and AGILE.
- Other info: Join a team of over 900 employees and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Launched in July 2020, the Kerv Group is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the acquisition of ten highly successful organisations, we are now over 900 employees.
As a result of growth in the business, we have a need for a Project Manager / Delivery Manager. The role is customer facing, and will involve:
- Understanding and documenting customer requirements
- Estimating and validating the effort required to deliver projects
- Agreeing the Ways of Working with customers
- Running regular Governance meetings
- Ensuring clear and accurate project reporting
- Delivering projects defined by the agreed Statement of Work and in line with the approved project plan
Project / Delivery Managers are primarily tasked with on-boarding new customers by managing the configuration of GenesysCloud to meet the customer’s stated requirements. Our installations range in size and complexity including many household names. Our customers are predominantly based in the UK, however there is a growing number of international clients and therefore a degree of national and international travel may be necessary.
You will:
- Ensure effective handover to project delivery from the sales team, ensuring key documentation has been completed, including an accurate order, a comprehensive and any customer constraints in terms of resource or timescales
- Coordinate customer engagement via kick-off and discovery meetings
- Lead the workshops to identify, detail and document customer requirements
- Build project plan based on user requirements and services to be procured / delivered
- Work with the client and coordinate internal teams to schedule work and ensure that projects remain on track
- Run regular project governance meetings and work with clients and key stakeholders to keep them up-to-date with project progress
- Manage change to prevent un-documented scope creep
- Maintain RAID logs and ensure that any critical risks or issues are escalated to relevant managers in a timely manner
- Plan and lead the go-live activity
- Coordinate the hand over of projects to support once delivered
- Contribute to the continuous improvement of Kerv’s customer engagement and project delivery practices
All about You
You must:
- Have excellent communication skills
- Have knowledge and experience of CCaaS applications preferably GenesysCloud
- Prepare clear documentation to team standards
- Have experience of Prince II and AGILE project management methodologies, preferably certified
- Strong interpersonal skills needed to manage the customer and partner organisations
- Have delivered more than 3 successful projects
You should ideally also have:
- Experience of deploying IT or communication systems into contact centre environments
- Exposure to VoIP systems and/or services
- Experience of the Atlassian suite of services eg JIRA
Location: United Kingdom
Job Type: Full Time
Application Closing Date: 30th April 2026
Delivery Manager employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Delivery Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with CCaaS applications and project management methodologies. We want to see how you can bring value to our team!
✨Tip Number 3
Prepare for interviews by practising common questions related to project delivery and customer engagement. Think about your past projects and be ready to share specific examples of how you’ve successfully managed client requirements and delivered results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Kerv Group family.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Manager role. Highlight your experience with project management methodologies like Prince II and AGILE, and showcase any relevant CCaaS applications you've worked with, especially GenesysCloud.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Kerv Group. Mention your communication skills and how you've successfully delivered projects in the past, making sure to align with our customer-first approach.
Showcase Your Documentation Skills: Since clear documentation is key in this role, provide examples of how you've prepared project plans or governance meeting notes in previous roles. This will demonstrate your attention to detail and organisational skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kerv
✨Know Your Stuff
Make sure you understand the ins and outs of CCaaS applications, especially GenesysCloud. Brush up on your knowledge of project management methodologies like Prince II and AGILE, as these will likely come up in conversation.
✨Showcase Your Communication Skills
Since the role is customer-facing, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients and managed expectations in previous projects.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific project challenges. Think of past experiences where you successfully managed scope creep or coordinated teams, and be ready to discuss these in detail.
✨Demonstrate Your Project Management Experience
Be prepared to talk about at least three successful projects you've delivered. Highlight your role in each project, the challenges faced, and how you ensured everything stayed on track and met client requirements.
