At a Glance
- Tasks: Monitor and maintain IT services while providing top-notch customer support.
- Company: Join Kerv, a dynamic tech company in Cardiff with a focus on collaboration.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive team.
- Why this job: Be part of a team that ensures seamless IT operations and customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving in tech environments.
The predicted salary is between 30000 - 38000 £ per year.
Kerv in Cardiff is seeking a SOC analyst to join the Service Operations Centre Team in Collaboration & Compliance.
The role focuses on maintenance, monitoring, and timely restoration of IT services, with direct customer interfacing via phone, email and chat.
You will handle incident and problem management, log analysis, and coordination with Tier 2/3 teams.
The position requires flexibility outside regular hours and weekends, and a thorough background screening.
#J-18808-Ljbffr
SOC Analyst - Voice Recording & IT Service Ops in Cardiff employer: Kerv
Kerv is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for experienced professionals in the tech industry. With a strong focus on employee growth, Kerv offers numerous opportunities for career advancement and skill development, particularly in the dynamic fields of cloud and security solutions. Located in the United Kingdom, employees benefit from a vibrant tech community and the chance to work with cutting-edge technologies while being part of a supportive team that values their contributions.
