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- Tasks: Log incidents, perform system checks, and support customers in a fast-paced IT environment.
- Company: Data-driven advisory firm in Cardiff with a focus on IT service management.
- Benefits: Gain hands-on experience, develop technical skills, and work in a supportive team.
- Why this job: Kickstart your career in IT with real-world experience and growth opportunities.
- Qualifications: Detail-oriented, organized, and eager to learn; no prior experience required.
- Other info: Enjoy a structured shift from 8 am to 5 pm in a dynamic workplace.
The predicted salary is between 28800 - 48000 £ per year.
A data-driven advisory firm in Cardiff is looking for an Associate Service Operations Centre Analyst to join its team. This entry-level position provides hands-on experience in IT service management, focusing on customer incident response and technical support within an ITIL framework. The ideal candidate will be detail-oriented, organized, and eager to learn in a fast-paced environment.
Responsibilities include:
- Logging incidents in ServiceNow
- Performing system checks
- Maintaining communication with customers and internal teams
A shift typically from 8 am to 5 pm is expected.
Entry-Level SOC Analyst – ITIL & ServiceNow in Cardiff employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry-Level SOC Analyst – ITIL & ServiceNow in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common SOC Analyst questions your way. The more comfortable you are, the better you'll shine when it’s your turn to impress the hiring team.
✨Tip Number 3
Show off your passion for ITIL and ServiceNow! During interviews, share any relevant projects or experiences that highlight your eagerness to learn and grow in this field. It’ll set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that entry-level SOC Analyst role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Entry-Level SOC Analyst – ITIL & ServiceNow in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with the role of an Associate Service Operations Centre Analyst.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this entry-level position and how your eagerness to learn fits into our fast-paced environment.
Showcase Your Attention to Detail: Since the role requires being detail-oriented, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Kerv
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key concepts and processes, as this will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Familiarise Yourself with ServiceNow
Since you'll be logging incidents in ServiceNow, it’s a good idea to get a basic understanding of how the platform works. If you can, try to explore its features or watch some tutorials online. This will help you speak confidently about your ability to use the tool during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific incidents or customer interactions. Think of examples from your past experiences, even if they’re from school projects or internships, where you demonstrated problem-solving skills and effective communication.
✨Show Your Eagerness to Learn
This is an entry-level position, so employers are looking for candidates who are keen to learn and grow. Be prepared to discuss how you stay updated with industry trends and your willingness to take on new challenges. A positive attitude can go a long way!
