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- Tasks: Manage customer incidents and provide technical support using ServiceNow.
- Company: Data-driven advisory firm in Cardiff with a focus on IT service management.
- Benefits: Gain hands-on experience, learn ITIL practices, and work in a supportive environment.
- Why this job: Kickstart your career in IT with real-world experience and growth opportunities.
- Qualifications: Detail-oriented, eager to learn, and ready to work within an ITIL framework.
- Other info: Typical shifts from 8 am to 5 pm, perfect for balancing studies.
The predicted salary is between 28800 - 43200 £ per year.
A data-driven advisory firm in Cardiff is seeking an entry-level Associate Service Operations Centre Analyst to manage customer incidents and provide technical support. This role requires detail-oriented candidates who are eager to learn and work within an ITIL framework.
Responsibilities include:
- Logging incidents in ServiceNow
- Performing system checks
- Liaising between customers and internal teams
The position offers hands-on experience in IT service management with typical shifts from 8 am to 5 pm.
Entry-Level Service Operations Analyst: ITIL & ServiceNow in Cardiff employer: Kerv
Contact Detail:
Kerv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry-Level Service Operations Analyst: ITIL & ServiceNow in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We can’t stress enough how valuable personal connections can be in landing that entry-level role.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Operations Analyst roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you shine!
✨Tip Number 3
Show off your skills! If you’ve done any relevant projects or coursework, be ready to discuss them. We love seeing candidates who can demonstrate their knowledge of ITIL and ServiceNow in real-world scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for eager learners ready to dive into the world of IT service management.
We think you need these skills to ace Entry-Level Service Operations Analyst: ITIL & ServiceNow in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that align with the role. We want to see how your background fits into the ITIL framework and your eagerness to learn about ServiceNow.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit for our team. Don’t forget to mention your attention to detail and customer service skills!
Showcase Your Technical Skills: If you have any experience with IT service management tools or frameworks, make sure to highlight them. Even if it’s just coursework or personal projects, we love seeing your technical know-how!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kerv
✨Know Your ITIL Basics
Before the interview, brush up on your ITIL knowledge. Understand the key concepts and processes, as this will show your enthusiasm for the role and your readiness to work within that framework.
✨Familiarise Yourself with ServiceNow
Get a basic understanding of how ServiceNow works. If you can, explore its features or watch some introductory videos. Being able to discuss your familiarity with the platform will impress the interviewers and demonstrate your proactive approach.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, like handling customer incidents or performing system checks. Prepare concise examples of how you would approach these situations, showcasing your problem-solving skills and attention to detail.
✨Show Your Eagerness to Learn
Express your willingness to learn and grow in the role. Share any relevant experiences where you've quickly picked up new skills or adapted to new environments. This will resonate well with the company’s focus on developing talent in their team.
