At a Glance
- Tasks: Gather and analyse requirements, create user stories, and improve customer processes.
- Company: Join a dynamic team at Kerv Digital, blending home and office work.
- Benefits: Enjoy flexible working, competitive healthcare, and tailored tech equipment.
- Other info: Great opportunities for career growth and continuous learning.
- Why this job: Make a real impact by optimising processes and driving innovation.
- Qualifications: Experience in business analysis, Agile methodologies, and Dynamics 365 CE is a plus.
The predicted salary is between 40000 - 50000 £ per year.
Start date: by 1st July
Salary: competitive depending upon experience + benefits
Location: hybrid (home‑based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ
The Role
- We are looking for a passionate Business Analyst to join us as we build the foundations of the practise and make it a part of the business as a whole.
- Gathering functional and non-functional requirements using relevant methods both online and in person for use within an Agile setting.
- Converting the requirements into user stories and logically incorporating them into a backlog.
- Influencing, managing, and analysing a variety of stakeholders internally and externally.
- Able to juggle multiple priorities and demands.
- Help customers with process re-engineering opportunities, which improve the effectiveness of processes.
- Being the subject matter expert/champion of the agreed customer requirements.
- Creating clear and effective documentation across multiple channels.
- Using a hands‑on approach to ensuring timescales are met.
- Must be able to challenge stakeholders to ensure true value is achieved whether this is on customer requirements or the solution.
- Be able to understand and learn the capabilities (and limitations) provided by Dynamics 365 CE out of the box.
- Consultancy, Contact Centre experience is desirable.
Personal attributes
- Able to demonstrate strong communication skills with all stakeholders.
- Able to cultivate and maintain relationships with all stakeholders.
- Can skilfully influence decisions.
- Political awareness.
- An analytical thinker with attention to detail.
- Can demonstrate emotional intelligence when navigating difficult challenges.
- Self‑starter, able to progress without direction (although support will always be there if needed).
- Must be a team player.
Professional attributes
- Understands IT Project delivery and its lifecycle.
- Can demonstrate a varied range of requirement elicitation techniques.
- A solid understanding of Product Ownership.
- Understands the process of requirements engineering.
- Able to create, refine and progress a user story backlog.
- Proficient process and data modelling skills using industry standard notations.
- Understands the concept of change management.
- Strong facilitation skills.
Benefits
- Real Flexibility – work when and wherever you want, with a balance between home, customer sites and the office.
- Great Benefits – competitive health care, professional development support, frequent in‑house training, and tech equipment tailored to you.
- Recognition & Growth – continuous learning, career progression and an environment that rewards innovation and collaboration.
Hybrid Business Analyst: Agile, D365 & Process Optimisation in Birmingham employer: Kerv
At Kerv Digital, we pride ourselves on being an excellent employer that fosters a culture of flexibility and innovation. Our hybrid work model allows you to balance home and office life while enjoying competitive benefits, including tailored tech equipment and professional development support. With a strong emphasis on employee growth and recognition, we provide a dynamic environment where your contributions are valued and career progression is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Business Analyst: Agile, D365 & Process Optimisation in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around Agile and D365. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in previous roles. This will help you stand out and demonstrate your analytical thinking and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Business Analyst: Agile, D365 & Process Optimisation in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with Agile methodologies, Dynamics 365, and any relevant process optimisation projects. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your ability to juggle multiple priorities and your strong communication skills.
Showcase Your Analytical Skills:As a Business Analyst, your analytical thinking is key. In your application, provide examples of how you've successfully gathered requirements or influenced stakeholders in the past. We love seeing real-life scenarios that demonstrate your expertise!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Kerv
✨Know Your Agile Basics
Make sure you brush up on Agile methodologies before the interview. Understand how Agile works in practice, especially in relation to gathering requirements and creating user stories. Being able to discuss your experience with Agile will show that you're ready to hit the ground running.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've influenced and managed stakeholders in previous roles. Think about times when you had to juggle multiple priorities or challenge decisions to ensure value was achieved. This will demonstrate your ability to navigate complex relationships effectively.
✨Demonstrate Your Analytical Thinking
Be ready to showcase your analytical skills during the interview. You might be asked to solve a problem or analyse a scenario related to process optimisation. Practise articulating your thought process clearly, as this will highlight your attention to detail and critical thinking abilities.
✨Familiarise Yourself with Dynamics 365
Since the role involves working with Dynamics 365 CE, it’s crucial to understand its capabilities and limitations. Do some research or even take a quick online course if you can. Showing that you have a grasp of the platform will set you apart from other candidates.
