At a Glance
- Tasks: Drive customer success by crafting tailored solutions and delivering engaging product demonstrations.
- Company: Join Kerv, a next-gen cloud-first provider focused on customer outcomes.
- Benefits: Hybrid working, collaborative culture, and a commitment to employee experience.
- Other info: Embrace diversity and collaboration in a dynamic, fast-paced environment.
- Why this job: Make a real impact in the contact centre space with innovative technology.
- Qualifications: 5+ years in CX/CCaaS solutions and strong bid writing skills required.
The predicted salary is between 60000 - 80000 £ per year.
Please Note: This is a hybrid working role which will require attendance at the Richmond Office (TW9) at least once a week.
About Us: Launched in July 2020, Kerv is a next‑generation customer‑first, cloud‑first provider, created to help customers achieve successful business outcomes in a new digital era. Kerv consists of seven specialised practices, enabling us to offer our customer bases an end‑to‑end service under one brand. This role is for the Kerv Experience practice which specialises in the contact centre space. Partnered to sell, deploy and support the Genesys Cloud CX platform since 2015, Kerv Experience has won numerous awards.
About the Role: The Senior Solution Consultant role is a key position within our organisation, responsible for driving customer success by leveraging the power of Genesys Cloud CX. As a Senior Solution Consultant, you will play a vital role in understanding client needs and translating them into tailored demonstrations that optimise their customer and agent experience management. You will work closely with customers, conducting in‑depth discussions to identify pain points and challenges they face in their customer interactions. With your deep understanding of the Genesys Cloud CX platform, you will design and present innovative solutions that address these challenges, aligning with the client's unique business objectives. Your expertise will be showcased through product demonstrations, where you will demonstrate the capabilities and benefits of Genesys Cloud CX and Kerv products to potential customers. This requires excellent communication and presentation skills to effectively convey technical concepts and showcase the value proposition of the solution.
A core element of this role is strong bid and tender writing capability. You will play a leading role in producing written responses to RFPs, ITTs, and other tender documents, ensuring that Kerv’s propositions are clear, compelling, and aligned to customer objectives. This requires the ability to communicate complex technical and business concepts clearly and persuasively in writing. As we have various practices within Kerv selling value‑added services, you will be expected to collaborate with other practices to understand how their offering assists the customer with their requirements.
Your part to Play:
- Partner closely with the sales team to understand customer requirements and shape winning solutions.
- Lead the creation of high‑quality written content for bids, tenders, and proposals, including technical and solution sections.
- Translate complex customer requirements into clear, structured, and persuasive written responses.
- Design and present tailored solutions aligned to customer goals and business outcomes.
- Deliver engaging product demonstrations and presentations to a variety of customer personas.
- Collaborate with internal teams and other Kerv practices to bring together end‑to‑end solutions.
- Build strong, credible relationships with customers based on trust and expertise.
- Stay current with industry trends, customer experience technologies, and the Genesys Cloud CX platform.
- Collaborate closely with the Customer Success team to drive product adoption across a portfolio of 80+ Genesys customers.
Requirements:
- Must have 5+ years of experience working with CX / CCaaS solutions.
- Proven experience in bid writing, tender responses, and technical written documentation.
- Strong technical skills are desirable.
- Strong presentation skills.
- Must have great communication skills and the ability to communicate with different customer personas (IT, Contact Centre Managers, Heads of Departments).
- Ability to work effectively in a fast‑paced Pre‑sales environment.
- Self‑motivated, proactive, and comfortable working both independently and as part of a team.
- Strong solution design capability with a customer‑first mindset.
Kerv Values:
- Team is everything
- Think Customer‑first
- Build Future
- Spread good vibes
- Do the right thing
Summary: The Senior Solution Consultant at Kerv is pivotal in driving customer success through the Genesys Cloud CX platform. This role involves understanding client needs, crafting tailored solutions, and showcasing the benefits of our products through compelling demonstrations. With a focus on bid and tender writing, you will ensure that our propositions are clear, persuasive, and aligned with customer objectives.
Senior Solution Consultant employer: Kerv Interactive
Kerv is an exceptional employer that prioritises a customer-first approach while fostering a collaborative and inclusive work culture. With a strong emphasis on employee growth, Kerv offers opportunities for professional development within the innovative environment of the Richmond office, where team members are encouraged to thrive and contribute to meaningful projects. The hybrid working model allows for flexibility, ensuring a balanced work-life experience while being part of a dynamic team dedicated to delivering outstanding solutions in the contact centre space.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solution Consultant
✨Tip Number 1
Get to know the company inside out! Research Kerv's values, recent projects, and their approach to customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your presentation skills! As a Senior Solution Consultant, you'll need to deliver engaging demos. Grab a friend or family member, and run through your pitch. The more comfortable you are, the better you'll connect with potential clients.
✨Tip Number 3
Network like a pro! Reach out to current or former Kerv employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. Plus, it shows initiative and can give you insider knowledge.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Senior Solution Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Senior Solution Consultant role. Highlight your experience with CX/CCaaS solutions and how it aligns with Kerv's mission. We want to see how you can bring value to our team!
Showcase Your Writing Skills:Since bid writing is a core part of this role, include examples of your previous work in your application. We love clear, structured, and persuasive writing, so make sure your application reflects that!
Be Authentic:Let your personality shine through in your application. We’re all about good vibes at Kerv, so don’t be afraid to show us who you are and how you fit into our team culture.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Kerv Interactive
✨Know Your Genesys Cloud CX Inside Out
Make sure you have a solid understanding of the Genesys Cloud CX platform. Familiarise yourself with its features and benefits, as well as how it can solve common customer pain points. This knowledge will help you tailor your responses and demonstrate your expertise during the interview.
✨Prepare for Bid Writing Questions
Since bid writing is a core part of the role, be ready to discuss your experience in creating compelling proposals. Think of examples where you've successfully translated complex requirements into clear, persuasive documents. Practising how to articulate this will show your capability in this area.
✨Showcase Your Presentation Skills
As a Senior Solution Consultant, you'll need to deliver engaging product demonstrations. Prepare a mock presentation that highlights your ability to communicate technical concepts clearly. This will not only showcase your presentation skills but also your understanding of customer needs.
✨Emphasise Collaboration and Teamwork
Kerv values teamwork, so be prepared to discuss how you've collaborated with sales teams or other departments in the past. Share specific examples of how you’ve worked together to create winning solutions, as this will align with their customer-first approach.
