At a Glance
- Tasks: Lead the implementation of D365 Customer Service and design innovative solutions.
- Company: Join KERV Interactive, a forward-thinking company in the tech space.
- Benefits: Enjoy hybrid work, training opportunities, and a collaborative environment.
- Other info: Great opportunity for career growth and skill enhancement.
- Why this job: Make a real impact by driving customer service solutions and mentoring others.
- Qualifications: Deep knowledge of omnichannel strategies and Microsoft technologies required.
The predicted salary is between 60000 - 80000 £ per year.
KERV Interactive is seeking a Lead Functional Consultant for Microsoft Contact Center. This hybrid role involves end-to-end implementation of D365 Customer Service, leading workshops, and driving solution design. You will work closely with stakeholders and support junior consultants while ensuring high-quality outcomes.
Applicants should possess deep knowledge of omnichannel strategies and Microsoft technologies. Training opportunities are available to enhance skills, and the role emphasizes collaboration and knowledge sharing.
Lead Dynamics 365 CE & CCaaS Functional Consultant in London employer: Kerv Interactive
KERV Interactive is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals passionate about Microsoft technologies. With a strong emphasis on employee growth, we offer extensive training opportunities to enhance your skills while working in a hybrid environment that promotes flexibility and work-life balance. Join us to lead impactful projects and support the development of junior consultants, all while contributing to high-quality outcomes in a dynamic team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Dynamics 365 CE & CCaaS Functional Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your skills in action! If you’ve got experience with D365 Customer Service or omnichannel strategies, consider creating a portfolio or case studies. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by diving deep into KERV Interactive’s projects and values. Tailor your responses to highlight how your experience aligns with their needs, especially in leading workshops and driving solution design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Lead Dynamics 365 CE & CCaaS Functional Consultant in London
Some tips for your application 🫡
Show Your Expertise:Make sure to highlight your deep knowledge of D365 Customer Service and omnichannel strategies in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your skills!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Mention how you can lead workshops and drive solution design, as these are key aspects we’re looking for in a candidate.
Be Collaborative:Since this role emphasises collaboration and knowledge sharing, let us know about your experiences working with stakeholders and mentoring junior consultants. We love seeing teamwork in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kerv Interactive
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Service. Be prepared to discuss specific features, functionalities, and how they can be applied in real-world scenarios. This will show that you’re not just familiar with the software but can also leverage it effectively.
✨Showcase Your Workshop Skills
Since leading workshops is a key part of the role, think of examples from your past experiences where you successfully facilitated discussions or training sessions. Highlight your ability to engage stakeholders and drive collaborative solution design.
✨Emphasise Omnichannel Strategies
KERV Interactive is looking for someone with deep knowledge of omnichannel strategies. Prepare to discuss how you’ve implemented these strategies in previous roles and the impact they had on customer experience. This will demonstrate your expertise and alignment with their needs.
✨Be Ready to Support and Mentor
As a Lead Consultant, you’ll be expected to support junior consultants. Think about how you’ve mentored others in the past and be ready to share your approach to knowledge sharing and collaboration. This will highlight your leadership qualities and commitment to team success.
