At a Glance
- Tasks: Lead the service desk team to ensure top-notch ticket management and customer satisfaction.
- Company: Join KERV Interactive, a forward-thinking company focused on exceptional service delivery.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and customer-first principles.
- Why this job: Be a key player in enhancing customer experiences and driving process improvements.
- Qualifications: Proven service desk experience with knowledge of ITIL practices and ServiceNow preferred.
The predicted salary is between 40000 - 50000 £ per year.
KERV Interactive is seeking a Service Desk Operational Lead to manage the lifecycle, quality, and performance of all service desk tickets. This role ensures incidents and requests are handled efficiently while delivering an exceptional customer experience.
You will own ticket management, monitor SLAs, and drive process improvements, ensuring adherence to Kerv's customer-first principles.
Candidates should have proven service desk experience and ideally have experience with ITIL practices and ServiceNow.
Hybrid Service Desk Lead - ITIL & SLA Champion in London employer: Kerv Interactive
At Kerv Digital, we pride ourselves on being a leading technology consultancy that prioritises our people and fosters an exceptional work culture. With flexible working arrangements, a commitment to professional development, and a collaborative environment, we empower our employees to thrive while making a meaningful impact through innovative projects. Join us in Birmingham and experience a workplace where your contributions are valued, and your growth is supported.
