At a Glance
- Tasks: Lead the implementation of D365 Customer Service and design innovative solutions.
- Company: Join KERV Interactive, a forward-thinking tech company with a collaborative spirit.
- Benefits: Enjoy hybrid work, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for professional growth and skill enhancement.
- Why this job: Make a real impact by driving customer service solutions and mentoring junior consultants.
- Qualifications: Deep knowledge of omnichannel strategies and Microsoft technologies required.
The predicted salary is between 60000 - 80000 £ per year.
KERV Interactive is seeking a Lead Functional Consultant for Microsoft Contact Center. This hybrid role involves end-to-end implementation of D365 Customer Service, leading workshops, and driving solution design. You will work closely with stakeholders and support junior consultants while ensuring high-quality outcomes.
Applicants should possess deep knowledge of omnichannel strategies and Microsoft technologies. Training opportunities are available to enhance skills, and the role emphasizes collaboration and knowledge sharing.
Lead Dynamics 365 CE & CCaaS Functional Consultant employer: Kerv Interactive
KERV Interactive is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals passionate about Microsoft technologies. With a strong emphasis on employee growth, we offer extensive training opportunities to enhance your skills while working in a hybrid environment that promotes flexibility and work-life balance. Join us to lead impactful projects and support the development of junior consultants, all while contributing to high-quality outcomes in a dynamic team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Dynamics 365 CE & CCaaS Functional Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft ecosystem and let them know you're on the lookout for opportunities. You never know who might have a lead on a role that fits your skills perfectly.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience with D365 Customer Service and omnichannel strategies. Share specific examples of how you've driven successful implementations in the past.
✨Tip Number 3
Prepare for those interviews! Research KERV Interactive and understand their approach to customer service solutions. Be ready to discuss how you can contribute to their projects and support junior consultants in achieving high-quality outcomes.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive about their job search. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Lead Dynamics 365 CE & CCaaS Functional Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with D365 Customer Service and omnichannel strategies. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lead Functional Consultant role. Share specific examples of your past work that demonstrate your ability to lead workshops and drive solution design.
Showcase Your Collaboration Skills:Since this role emphasises collaboration, make sure to mention any experiences where you’ve worked closely with stakeholders or mentored junior consultants. We love seeing teamwork in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kerv Interactive
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Service. Be prepared to discuss specific features and functionalities, especially those related to omnichannel strategies. This will show that you’re not just familiar with the platform but can also lead workshops and drive solution design effectively.
✨Showcase Your Leadership Skills
As a Lead Functional Consultant, you'll be expected to guide junior consultants and collaborate with stakeholders. Prepare examples from your past experiences where you've successfully led a team or project. Highlight how you ensured high-quality outcomes and fostered a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills in real-world situations. Think about challenges you've encountered in previous roles and how you overcame them, particularly in relation to implementing D365 solutions. This will demonstrate your practical experience and strategic thinking.
✨Emphasise Continuous Learning
KERV Interactive values training and skill enhancement, so be ready to discuss how you stay updated with Microsoft technologies and industry trends. Share any recent courses or certifications you've completed, and express your enthusiasm for ongoing professional development.
