At a Glance
- Tasks: Drive new business growth through lead generation and stakeholder engagement.
- Company: Join Kerv, a dynamic cloud-first provider transforming customer experience.
- Benefits: Hybrid working, competitive salary, and a focus on employee experience.
- Other info: Exciting growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of an innovative team making a real impact in the digital era.
- Qualifications: 1 year in BDR/SDR roles, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Please note: This is a Hybrid Working role which will require attending the Richmond office (TW9) 1-2 times a week.
About Us
Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations. One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud-based solutions to help our customers deliver industry-leading customer experience.
At Kerv Experience we know that implementing a new CX platform is a big deal – that comes with big challenges. That’s why our expert team is flexible. We’re ready to help our customers every step of the way with a fully responsive, risk‑free approach, that’s built around them. We help our customers leverage the power of Genesys Cloud alongside our own technology, such as CXTranslate and CX Vizz. We are a Genesys partner and regularly win partner awards, most recently UKI Volume Partner of the Year 2026.
About the Role
Reporting to Kerv’s Head of Marketing, we are looking for a Business Development Representative with a demonstrable understanding of driving new business growth. You will play a key role in driving new business growth across the contact centre and CX practice for Kerv (focused on Genesys Cloud). You will focus on generating leads, building pipeline, engaging senior stakeholders, and partnering closely with Marketing & Sales to execute targeted account strategies.
Your Part to Play
- Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
- Identify, research, and engage key decision‑makers within enterprise and mid‑market organisations
- Work closely with the sales team to execute account‑based strategies
- Find creative ways to open doors into new prospective accounts
- Work closely with Marketing to follow up on campaign and event activity
- Qualify inbound, outbound and marketing-generated leads to pass onto the sales team
- Clearly articulate the value of Genesys Cloud and Kerv’s CX solutions aligned to prospect challenges
- Book product demos and meetings for Account Executives
- Consistently generate qualified pipeline aligned with regional revenue goals
- Maintain accurate activity lead tracking in Dynamics 365
- Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates
All about You
We are looking for a BDR with the following skills and attributes:
Essential- At least 1 year’ experience in a BDR, SDR, or Inside Sales role within SaaS, Caas, CX, cloud, or technology environments (preferred Genesys / CCaaS experience)
- Proven track record in outbound prospecting and pipeline generation e.g. meetings booked
- Comfortable engaging mid-senior level stakeholders in mid and large organisations
- Excellent communication, organisational, and time-management skills
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
Business Development Representative employer: Kerv Interactive
Kerv is an exceptional employer that prioritises a customer-first approach while fostering a collaborative and inclusive work culture. With hybrid working options and a commitment to employee growth, Kerv offers unique opportunities for professional development in the rapidly evolving cloud technology sector. Join us in Richmond, where you can contribute to innovative solutions and be part of a team that values diversity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Representative
✨Tip Number 1
Get your networking game on! Connect with people in the industry on LinkedIn, attend relevant events, and don’t be shy about reaching out to potential contacts. You never know who might help you land that dream role at Kerv!
✨Tip Number 2
Practice your pitch! Be ready to clearly articulate how your skills align with the role of a Business Development Representative. Highlight your experience in outbound prospecting and pipeline generation – it’s all about showing how you can drive growth for Kerv.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for Kerv.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Kerv team and contributing to our exciting journey.
We think you need these skills to ace Business Development Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Development Representative role. Highlight your experience in outbound prospecting and pipeline generation, especially if you've worked in SaaS or CX environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer engagement and how you can contribute to Kerv's mission. Be sure to mention any relevant experience with Genesys Cloud or similar technologies.
Showcase Your Communication Skills:As a BDR, you'll need to engage with senior stakeholders, so make sure your application reflects your excellent communication skills. Whether it's through your CV, cover letter, or any additional materials, let us see your ability to articulate value clearly.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Kerv team!
How to prepare for a job interview at Kerv Interactive
✨Know Your Stuff
Before the interview, make sure you understand Kerv's business model and their focus on customer experience. Familiarise yourself with Genesys Cloud and how it fits into their offerings. This will help you articulate how your skills can contribute to their goals.
✨Showcase Your Outbound Skills
Prepare examples of your previous success in outbound prospecting and pipeline generation. Be ready to discuss specific strategies you've used to engage decision-makers and how you’ve met or exceeded KPIs in past roles.
✨Engage with Enthusiasm
During the interview, demonstrate your passion for customer engagement and technology. Use positive language and show that you’re excited about the opportunity to drive new business growth at Kerv. Remember, they value good vibes!
✨Ask Insightful Questions
Prepare thoughtful questions about Kerv’s current challenges and future plans. This shows that you’re not just interested in the role but also invested in the company’s success. It’s a great way to demonstrate your strategic thinking.
