At a Glance
- Tasks: Support and troubleshoot network security incidents while mentoring junior engineers.
- Company: Join Kerv Connect Cloud, a leader in modernising infrastructure with cutting-edge technology.
- Benefits: Hybrid work model, competitive salary, and a focus on employee experience.
- Other info: Embrace a culture of collaboration, diversity, and continuous learning.
- Why this job: Make a real impact in a dynamic team while enhancing your technical skills.
- Qualifications: 4-5 years in network & security support with strong problem-solving abilities.
The predicted salary is between 45000 - 55000 £ per year.
Please note: This is a hybrid working role which will require to attend an office based in Central London twice a week.
About Kerv Connect Cloud
You’ll be part of the Network Support & Engineering team in Kerv Connected Cloud.
The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence.
From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale.
It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next.
All About You
We’re looking for an experienced Network & Security Support Engineer to join our Network Support Team.
This role requires at least 4–5 years’ experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management.
You’ll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers.
- Your part to play
- Provide advanced support for network and security incidents & service requests
- Lead implementation of change requests and project tasks
- Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship
- Troubleshoot complex networking/security issues across customer environments
- Manage ISP circuits and liaise with providers as needed
- Maintain high-quality documentation and ensure knowledge sharing within the team
- Participate in the out-of-hours on-call rota and flexible shift coverage
- Required Expertise
- 4–5 years’ experience in a network & security support role
- ITIL Service Principles
- SD-WAN deployment & troubleshooting
- Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways)
- Advanced routing (OSPF, BGP, MPLS)
- Switching (Layer 2/3)
- ISP circuit management
- DDI (DNS/DHCP/IPAM)
- Monitoring tools (SNMP, API-based platforms)
- ITSM platforms (Autotask, Service Now)
- Technical Skills: Velo Cloud, Silver Peak, Fortinet, Zscaler, Infoblox (training provided for gaps)
What You Bring
- Strong technical problem-solving and troubleshooting skills
- Ability to create and maintain high-quality documentation
- Excellent communication and customer service skills
- Time management and task prioritisation in fast-paced environments
- Professional, proactive, and collaborative approach
- You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we’re building something special and we’re building it to last.
We want everybody to feel valued, included and love working together.
With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing.
We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
#J-18808-Ljbffr
Network Security Support Engineer employer: KERV Interactive
Kerv Digital is an exceptional employer, offering a hybrid work environment that prioritises flexibility and a family-first approach. With a culture that fosters teamwork and continuous learning, employees engage in meaningful projects with notable clients while enjoying competitive benefits, including professional development and private healthcare. The company is dedicated to recognising employee contributions and providing growth opportunities, making it an ideal place for ambitious sales professionals in the Housing and Property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Network Security Support Engineer
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including KERV Interactive, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through KERV Interactive
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at KERV Interactive. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Network Security Support Engineer
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at KERV Interactive insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to KERV Interactive that you’re committed to staying ahead in the game.
How to prepare for a job interview at KERV Interactive
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at KERV Interactive to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at KERV Interactive.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
