At a Glance
- Tasks: Monitor and manage IT incidents, ensuring seamless communication and data protection.
- Company: Join Kerv, a leader in digital collaboration and compliance.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with 24/7 operations and career advancement opportunities.
- Why this job: Be part of a dynamic team that keeps organisations secure and connected.
- Qualifications: Detail-oriented with a passion for technology and problem-solving skills.
The predicted salary is between 24750 - 30250 £ per year.
Please note
This role will be flexible working and may require to work outside usual business hours and weekends.
You’ll be part of the Service Operations Centre Team in Kerv Collaboration & Compliance.
Collaboration & Compliance helps organisations stay connected, productive and on the right side of regulation in an increasingly digital world.
They ensure people can communicate seamlessly across voice, video, messaging and mobile, while also helping businesses capture, manage and protect critical data.
It’s where user experience meets governance, keeping teams enabled and organisations secure.
Overview of a Job Function
This position is responsible for the maintenance, development and the configuration of a banks Voice recording (VFC platform) is a managed service, hosted within the banks environment.
The position will directly interface with our customers along with internal support teams/service managers/project managers.
- Principal Duties and Essential Responsibilities
- The responsibility of the SOC analyst is to register and classify received incidents and to undertake an immediate effort to restore a failed IT service as quickly as possible.
- Provide support to clients via Telephone / Email / Chat / Remote access.
- Pro‑active monitoring and system health checks of customers voice recording infrastructure.
- Incident Management: own incident and problem management, ensure that incident tickets are tracked and updated correctly, focus on SLA’s and customer communication.
- Capture and analysis of system logs and alarms.
- Liaison and escalation for technical support including internal Tier 2/3 teams and manufacturer when appropriate.
- Management and administration of Voice recording and data capture products, ability to understand the solution and provide first line support.
- Maintain our Company database and ITSM platform with up‑to‑date records and auditable work logs.
- Assist in Troubleshooting and problem diagnosis on system and network technologies impacting the platform – recurring incidents or software bugs.
- Perform rollouts of software updates and maintenance patches into production during scheduled maintenance windows.
- Occasional flexibility to adjust shift start/end times to meet business needs.
- Minimum Requirements
- Detail‑oriented and highly organized person, ability to juggle multiple priorities and parallel projects;
- Must demonstrate a track record of self‑motivation with a thirst for learning and understanding new technology.
- Successful completion of Kerv background screening process including, but not limited to, employment verifications, criminal background check;
- Beneficial Skills
- Understanding of network administration and configuration of IP and Vo IP/Data networks.
- Knowledge of Windows operating systems, application deployment and troubleshooting.
- Knowledge of SIP/RTP in telephony communication.
- Network Routing and protocols, NAT, TCP/IP, DNS, HTTP, SMTP.
- Understanding of database technology: Microsoft SQL or My SQL.
- Knowledge of VPN technologies and remote connection tools.
- Exposure to ITIL framework
- Previous experience in a technical helpdesk, IT support, or service desk role
- Additional Information
- Location: Cardiff, United Kingdom.
- Shift rota plan (24/7 operation).
- You may be required to work outside of your normal rota to meet operational needs.
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SOC Analyst in Cardiff employer: KERV Interactive
Kerv Collaboration & Compliance is an exceptional employer, offering a dynamic work environment in Cardiff that prioritises flexibility and employee growth. With a strong focus on collaboration and compliance, employees are empowered to develop their skills while contributing to meaningful projects that enhance user experience and data security. The company fosters a supportive culture, ensuring that team members are equipped with the tools and knowledge needed to thrive in a rapidly evolving digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land SOC Analyst in Cardiff
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including KERV Interactive, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through KERV Interactive
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at KERV Interactive. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace SOC Analyst in Cardiff
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at KERV Interactive insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to KERV Interactive that you’re committed to staying ahead in the game.
How to prepare for a job interview at KERV Interactive
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at KERV Interactive to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at KERV Interactive.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
