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- Tasks: Join us as a Functional Consultant to shape Dynamics 365 CE solutions and engage with clients.
- Company: Kerv Digital is a dynamic tech company focused on innovative Microsoft solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values creativity and customer success in tech.
- Qualifications: Experience with Dynamics 365 CE, strong communication skills, and a passion for technology are essential.
- Other info: Work flexibly with remote teams and embrace a culture of attention to detail.
The predicted salary is between 36000 - 60000 £ per year.
You’ll probably need to demonstrate at least some experience with;
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Understanding the capabilities (and limitations) provided by Dynamics 365 CE out of the box, from form design to solution management
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Requirements gathering, writing and evolution through business process identification, analysis and re-engineering
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Functional analysis including effective business architecture and appreciation of the cyclical approach to solution identification
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Crafting user stories, features and epics to be used across the presales, design, development and delivery lifecycles.
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Building Proof of Concepts to demonstrate and articulate solution designs.
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Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office
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Pre-sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid-response writing
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Creating clear and effective documentation across multiple channels
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Understanding the capabilities available using out of the box connectors and integrations in the Microsoft Business Systems platform
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Using a hands-on approach to ensuring timescales are met
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Training end users and admins in the use of Dynamics 365 CE and linked systems (such as Power BI, Power Apps, Flow)
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Environment setup and configuration
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Other tasks as reasonably requested
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In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform.
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Excellent written communication skills to understand and playback requirements and convey solution design concepts to customers and peers.
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A strong desire to help customers realise the benefit of their investment and understand the art of the possible.
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Be an awesome team player as the conduit between the customer, business analysts, solution architects, developers and quality assurance.
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Hands-on Dynamics 365 Customer Engagement customisation and configuration
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Understand which technology to use, and why, including when to use Pro-Code vs Low Code/No Code solutions.
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Microsoft certifications, e.g. multiple MCPs or an MCSE
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Understanding the Microsoft Dynamics product portfolio and its licensing, * Experience of Customer Insights Journeys is desirable
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Any experience with MSE or other Dynamics ecosystem technologies
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Canvas Apps, Low Code, Automation, Power FX
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Agile development methodologies, esp. Scrum
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Knowledge of how development in C# and JS is used to extend CRM
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Office 365 Management, esp. Exchange and SharePoint/365 Groups
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Office 365 portfolio implementation inc. AzureAD
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Appreciation of Source control, esp. GIT and branching.
We’re also looking for people that fit how we work, which is something like;
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happiest working under their own direction, but fully supported when needed
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an obvious attention to detail, we want you to obsess about the little things!
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ability to identify and pick up new processes and software platforms quickly
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ability to work effectively with remote teams in both in the UK and India
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ability to work flexibly to deliver on-time to tight timescales
Salary: competitive depending upon experience + benefits
Where the job is based: Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ
Functional Consultant - Field Service employer: Kerv Digital
Contact Detail:
Kerv Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Consultant - Field Service
✨Tip Number 1
Familiarize yourself with Dynamics 365 CE and its capabilities. Understanding the out-of-the-box features will help you articulate your knowledge during discussions and demonstrate your ability to leverage these tools effectively.
✨Tip Number 2
Showcase your experience in requirements gathering and business process analysis. Be prepared to discuss specific examples where you've successfully identified and re-engineered processes, as this is crucial for the role.
✨Tip Number 3
Highlight your hands-on experience with user training and documentation. Being able to convey complex concepts clearly to end users and stakeholders is essential, so think of instances where you've done this effectively.
✨Tip Number 4
Demonstrate your teamwork skills and ability to work with remote teams. Share experiences that illustrate your collaboration with diverse groups, especially in a hybrid work environment, as this aligns with our company culture.
We think you need these skills to ace Functional Consultant - Field Service
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to showcase your experience with Dynamics 365 CE, especially in areas like requirements gathering, functional analysis, and crafting user stories. Use specific examples to demonstrate your capabilities.
Emphasize Communication Skills: Since excellent written communication skills are crucial for this role, provide examples of how you've effectively conveyed complex concepts to customers and peers in the past.
Showcase Technical Knowledge: Detail your understanding of Microsoft Business Systems, including Power Platform and Office 365. Mention any relevant certifications you hold, such as MCPs or MCSE, to strengthen your application.
Demonstrate Team Collaboration: Illustrate your ability to work as part of a team, especially in remote settings. Share experiences where you acted as a conduit between different stakeholders, ensuring smooth communication and project delivery.
How to prepare for a job interview at Kerv Digital
✨Show Your Dynamics 365 Expertise
Make sure to highlight your experience with Dynamics 365 CE, especially in areas like form design and solution management. Be prepared to discuss specific projects where you utilized these skills.
✨Demonstrate Your Analytical Skills
Prepare examples of how you've gathered requirements and conducted functional analysis. Discuss your approach to business process identification and re-engineering, showcasing your ability to think critically.
✨Craft User Stories Effectively
Be ready to explain how you create user stories, features, and epics. Share examples of how these have been used throughout the presales, design, development, and delivery lifecycles in your previous roles.
✨Emphasize Team Collaboration
Highlight your experience working as a team player, especially in remote settings. Discuss how you've effectively communicated with customers, business analysts, and developers to ensure project success.
