Change Manager

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we’re not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we’re a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our “Great Place to Work” certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.

Role Overview: We are looking for a proactive and adaptable Change Manager with experience delivering change in Agile (Disciplined Agile) environments. You will apply recognised methodologies (e.g., Prosci, ADKAR) in a pragmatic way, supporting clients with varying levels of change maturity and ensuring successful adoption of technology-enabled change aligned to business outcomes and culture.

Key Responsibilities:

• Lead and deliver end-to-end change management activities across the delivery lifecycle, aligned to agile and Disciplined Agile ways of working.
• Apply and tailor change frameworks (e.g., ADKAR/Prosci) to suit client context, maturity, and culture.
• Conduct change impact assessments and training needs analysis, translating findings into clear, actionable plans.
• Develop and execute change, communication, and engagement strategies to drive adoption and minimise resistance.
• Work closely with IT, delivery, and business teams to embed change into delivery cycles including business readiness and change adoption activities.
• Build strong stakeholder relationships, understanding business pain points and providing practical recommendations.
• Support sponsors and leaders to effectively lead change and build organisational readiness.
• Establish engagement networks and feedback loops to measure effectiveness and continuously improve outcomes.
• Support behavioural and cultural change, aligning activity to business strategy and long-term outcomes.
• Upskill clients and help build internal change management capability where required.

Experience:

• Applying recognised change methodologies such as Prosci/ADKAR.
• Strong understanding of change management tools, including impact assessment, stakeholder analysis, and training needs analysis.
• Proven delivery of change within Disciplined Agile and IT-enabled programmes.
• Ability to own and deliver change activities end-to-end, managing multiple priorities.
• Strong stakeholder engagement, influencing, and communication skills at all levels.
• Experience working with clients, including guiding and building change capability.
• Skilled in developing comms, engagement approaches, and support networks.
• Commercially aware, outcome-focused, and able to align change activity to business strategy.
• Adaptable, hands-on, and able to work effectively in fast-paced, evolving environments.

What we can do for you: We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees.

• Real Flexibility – A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.
• Awesome Environment – all of our employees will tell you that we foster an easy-going environment, are experts at what we do and care deeply about what we work on.
• Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us.
• Great Benefits – all the usual suspects and then some, including a choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies, excellent professional development support, and private healthcare.
• Recognition & Growth – Recognized as a ‘Great Place to Work’ in both the UK and India, our commitment to excellence goes beyond our products and services.

Kerv values: Think Customer First, Team is everything, Spread good vibes, Build future, Do the right thing.