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- Tasks: As a Service Engineer, you'll travel to customer sites for servicing and installing hygiene equipment.
- Company: Join Kersia, a leader in biosecurity and food safety, known for its innovative hygiene solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in a thriving industry.
- Why this job: Make a real impact in food safety while working with diverse clients in exciting sectors.
- Qualifications: You need 17/18th Edition IEE Wiring Regulations and strong mechanical understanding.
- Other info: Be prepared for flexible hours to meet customer needs and ensure top-notch service.
The predicted salary is between 30000 - 42000 £ per year.
About the Company: Kersia, a global leader in biosecurity and food safety, incorporates Holchem Laboratories Limited, specialist manufacturers of detergents and disinfectants. Holchem provides a unique technical hygiene service to the Food and Service Industries. Consistent growth and investment has enabled the company to develop into one of the UK’s leaders in this market sector working in partnership with both blue chip and Independent Companies.
About the Role: As the field-based Service Engineer covering the North-west and North Midlands, you will travel to our customer’s sites to advise on, service, repair and install rinsing, chemical dosing and application, and storage equipment. Largely working within the Food Processing, Brewing and Beverage and Food service sectors, looking after the needs of our customers in the way of hygiene and washdown equipment, sometimes at unsociable hours in order to work around production when required. 40 hours/week.
Responsibilities:
- To work together with other members of the Engineering Department to ensure that the best possible standard of service and support is made available to customers.
- To plan, organise and carry out both preventative and emergency maintenance to installed and mobile equipment on customer premises.
- To include System Cleaners washdown equipment, water booster pump sets, double diaphragm pumps, tray wash and dishwasher pumping systems, chemical dilution equipment.
- To carry out installations of hygiene systems/equipment on customer premises and to take responsibility for the cost and quality of work carried out.
- To carry out such work safely, efficiently, punctually and in full cooperation with the customer’s representative.
- To be prepared to respond to customer requests for technical assistance at short notice and at such times as may be necessary to meet reasonable customer demands.
- To be responsible for ensuring that all necessary stocks of materials and components are procured and available to enable installations and maintenance of equipment to proceed as required.
- To complete such documentation as may be required, this includes but is not limited to: completing in app engineer job sheets; uploading and making entries on to a CRM platform; maintaining and updating diary; and the use of company system when updating timesheets.
- To maintain or have maintained all company property including tools, vehicle, vehicle stock, telephone and laptop as required and to maintain their security.
- To present themselves, the company vehicle, and the company in a professional manner at all times.
Preferred Qualifications: 17/18th Edition IEE Wiring Regulations
Required Skills:
- Strong Mechanical Understanding
- Technical Expertise in Maintenance and Installation
- Customer Service and Communication
- Organisational and Planning Skills
- Documentation and IT Proficiency
- Safety and Professionalism
Service Engineer employer: Kersia UK
Contact Detail:
Kersia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific equipment and systems mentioned in the job description, such as chemical dosing and washdown equipment. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the food processing and service industries. Attend relevant trade shows or local events to meet potential colleagues and learn more about the challenges they face, which can give you an edge in discussions during the interview.
✨Tip Number 3
Prepare to discuss your experience with emergency maintenance and customer service scenarios. Think of specific examples where you've successfully resolved issues under pressure, as this aligns closely with the responsibilities of a Service Engineer.
✨Tip Number 4
Showcase your organisational skills by being punctual and well-prepared for any meetings or interviews. Bring along any relevant documentation that highlights your technical expertise and previous work experiences, as this will reinforce your suitability for the role.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Engineer position. Understand the responsibilities and required skills, such as technical expertise in maintenance and installation, and customer service abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your mechanical understanding, technical expertise, and any previous roles that involved customer service or fieldwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to perform the tasks outlined in the job description, such as working with hygiene systems or handling emergency maintenance.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a Service Engineer role.
How to prepare for a job interview at Kersia UK
✨Showcase Your Technical Skills
Make sure to highlight your mechanical understanding and technical expertise during the interview. Be prepared to discuss specific examples of maintenance and installation work you've done in the past, especially related to hygiene systems or similar equipment.
✨Demonstrate Customer Service Experience
Since the role involves direct interaction with customers, it's crucial to showcase your customer service skills. Share experiences where you successfully resolved customer issues or provided exceptional service, particularly in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle emergency maintenance requests or unsociable hours, and be ready to explain your thought process and actions in those situations.
✨Emphasise Organisational Skills
The role requires strong organisational and planning skills. Discuss how you manage your time effectively, prioritise tasks, and keep track of documentation. Mention any tools or methods you use to stay organised, especially when working on multiple projects.
