Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Service Engineer, you'll travel to customer sites for servicing and installing hygiene equipment.
- Company: Join Kersia, a leader in biosecurity and food safety, known for its innovative hygiene solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in a thriving industry.
- Why this job: Be part of a team that ensures food safety and hygiene, making a real impact in various sectors.
- Qualifications: You need 17/18th Edition IEE Wiring Regulations and strong mechanical understanding.
- Other info: Flexibility is key, as some tasks may require working unsociable hours.
The predicted salary is between 30000 - 42000 £ per year.
About the Company: Kersia, a global leader in biosecurity and food safety, incorporates Holchem Laboratories Limited, specialist manufacturers of detergents and disinfectants. Holchem provides a unique technical hygiene service to the Food and Service Industries. Consistent growth and investment has enabled the company to develop into one of the UK’s leaders in this market sector working in partnership with both blue chip and Independent Companies.
About the Role: As the field-based Service Engineer covering the North-west and North Midlands, you will travel to our customer’s sites to advise on, service, repair and install rinsing, chemical dosing and application, and storage equipment. Largely working within the Food Processing, Brewing and Beverage and Food service sectors, looking after the needs of our customers in the way of hygiene and washdown equipment, sometimes at unsociable hours in order to work around production when required. 40 hours/week.
Responsibilities:
- To work together with other members of the Engineering Department to ensure that the best possible standard of service and support is made available to customers.
- To plan, organise and carry out both preventative and emergency maintenance to installed and mobile equipment on customer premises.
- To include System Cleaners washdown equipment, water booster pump sets, double diaphragm pumps, tray wash and dishwasher pumping systems, chemical dilution equipment.
- To carry out installations of hygiene systems/equipment on customer premises and to take responsibility for the cost and quality of work carried out.
- To carry out such work safely, efficiently, punctually and in full cooperation with the customer’s representative.
- To be prepared to respond to customer requests for technical assistance at short notice and at such times as may be necessary to meet reasonable customer demands.
- To be responsible for ensuring that all necessary stocks of materials and components are procured and available to enable installations and maintenance of equipment to proceed as required.
- To complete such documentation as may be required, this includes but is not limited to: completing in app engineer job sheets; uploading and making entries on to a CRM platform; maintaining and updating diary; and the use of company system when updating timesheets.
- To maintain or have maintained all company property including tools, vehicle, vehicle stock, telephone and laptop as required and to maintain their security.
- To present themselves, the company vehicle, and the company in a professional manner at all times.
Preferred Qualifications: 17/18th Edition IEE Wiring Regulations
Required Skills:
- Strong Mechanical Understanding
- Technical Expertise in Maintenance and Installation
- Customer Service and Communication
- Organisational and Planning Skills
- Documentation and IT Proficiency
- Safety and Professionalism
Service Engineer employer: Kersia UK
Contact Detail:
Kersia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific equipment and systems mentioned in the job description, such as chemical dosing and application systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the food processing and hygiene sectors. Attend industry events or join relevant online forums to connect with current employees or others in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with emergency maintenance and customer service scenarios. Think of specific examples where you've successfully resolved issues under pressure, as this aligns closely with the responsibilities of a Service Engineer.
✨Tip Number 4
Research Kersia and Holchem Laboratories to understand their values and recent developments in the biosecurity and food safety sectors. Tailoring your conversation to reflect their mission and how you can contribute will make a strong impression during the interview process.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Engineer position. Understand the responsibilities and required skills, such as mechanical understanding and customer service expertise, to tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in maintenance, installation, and customer service. Use specific examples that demonstrate your technical expertise and problem-solving abilities in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Kersia's focus on biosecurity and food safety, and explain how your skills align with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a Service Engineer.
How to prepare for a job interview at Kersia UK
✨Showcase Your Technical Expertise
Make sure to highlight your strong mechanical understanding and technical expertise in maintenance and installation during the interview. Be prepared to discuss specific examples of past experiences where you successfully resolved technical issues or completed installations.
✨Demonstrate Customer Service Skills
Since the role involves direct interaction with customers, it's crucial to demonstrate your customer service and communication skills. Share instances where you've effectively communicated with clients or resolved their concerns, showcasing your ability to maintain professionalism under pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle emergency maintenance situations. Think of examples where you had to respond quickly to a customer's request and how you managed the situation efficiently.
✨Familiarise Yourself with Documentation Processes
As the role requires maintaining documentation and using a CRM platform, be ready to discuss your experience with IT proficiency and documentation processes. Highlight any relevant software you've used and your approach to keeping records organised and up-to-date.
