At a Glance
- Tasks: Support sales teams, enhance customer relationships, and analyse data for growth opportunities.
- Company: Kersia, a leader in biosecurity and food safety with a collaborative culture.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to work in agriculture and livestock sectors with excellent career prospects.
- Why this job: Join a growing team and make a real impact in the food and service industries.
- Qualifications: Strong communication skills, CRM experience, and a proactive approach.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
Kersia, a global leader in biosecurity and food safety incorporates Holchem Laboratories Limited, specialist manufacturers of detergents and disinfectants. Kersia provides a unique technical hygiene service to the Food and Service Industries. Consistent growth and investment has enabled the company to develop into one of the UK’s and Ireland’s leaders in this market sector working in partnership with both blue chip and Independent Companies.
Role Summary
We are pleased to announce an exciting opportunity for a Business Support Manager to join the Ruminant Team at our Rochdale site named Quat-Chem. As our customer base and market dynamics continue to evolve, we are seeking someone who can strengthen our customer relationships, improve service continuity, and support the efficiency of our wider sales operation. The Business Support Manager will work closely with the field sales team, merchant customers, and internal departments to enhance customer engagement, improve CRM and data utilisation, and support both business retention and future growth opportunities.
The successful candidate will be responsible for:
- Developing a strong understanding of the company’s product categories and becoming fully integrated within the Ruminant sales team.
- Acting as a secondary point of contact for merchant customers and, in some cases, the primary point of contact.
- Supporting the field sales team with follow-up customer calls, lead generation activities and administrative and operational support.
- Supporting the integration and ongoing development of CRM systems for both merchant and end-user customer profiles.
- Maintaining and improving customer data quality to support business retention and growth strategies.
- Analysing commercial and customer data to identify business threats and growth opportunities.
- Assisting with forecasting trends, customer performance analysis, and CMA analysis.
- Helping improve continuity of customer service and supply during changes within the sales team structure.
- Working collaboratively with internal teams to improve customer interaction, communication, and service delivery.
Key Skills and Experience
- Strong communication and personable skills due to interaction with merchants.
- Structured and organisational skills.
- Commercial awareness and analytical capability for analysing reports.
- Confidence using CRM systems and customer data.
- Ability to build strong working relationships internally and externally.
- A proactive and collaborative approach.
- Experience within agriculture, livestock, or the ruminant sector would be advantageous.
Sales Support Executive employer: Kersia UK
Kersia is an exceptional employer that prioritises employee growth and development within a dynamic work culture at our Rochdale site. We offer a supportive environment where you can enhance your skills in sales support while contributing to vital biosecurity and food safety initiatives. With a commitment to innovation and collaboration, Kersia provides unique opportunities for career advancement and the chance to make a meaningful impact in the food and service industries.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Get to know the company inside out! Research Kersia and their products, especially in the ruminant sector. This will help you speak confidently about how you can contribute to their goals during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills match the role, especially around customer engagement and CRM systems. Practice your answers to show you're the perfect fit.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Know the Company:Before you start writing, take a moment to understand Kersia and what they do. Familiarise yourself with their products and services, especially in the biosecurity and food safety sectors. This will help you tailor your application and show that you're genuinely interested in the role.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Sales Support Executive role. Use keywords from the job description, like 'customer relationships' and 'CRM systems', to demonstrate that you’re a perfect fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work at Kersia and how your background makes you the ideal candidate. Be personable and let your enthusiasm for the role come through – we love seeing genuine passion!
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re tech-savvy and know how to navigate online platforms!
How to prepare for a job interview at Kersia UK
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Kersia's product categories. Familiarise yourself with their biosecurity and food safety solutions, especially those relevant to the ruminant sector. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role involves interacting with merchants and internal teams, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've successfully built relationships or resolved issues. This will demonstrate your strong communication and personable skills.
✨Get Comfortable with CRM Systems
Brush up on your knowledge of CRM systems, as this is crucial for the role. If you have experience with specific platforms, be ready to discuss how you've used them to improve customer engagement or data management. This will highlight your confidence and capability in handling customer data.
✨Prepare for Analytical Questions
Expect questions that assess your commercial awareness and analytical skills. Think of instances where you've analysed data to identify trends or opportunities. Being able to discuss these experiences will show that you can contribute to business retention and growth strategies effectively.
