At a Glance
- Tasks: Support sales teams, enhance customer relationships, and analyse data for growth opportunities.
- Company: Join Kersia, a leader in biosecurity and food safety with a collaborative culture.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to work in a growing sector with excellent career prospects.
- Why this job: Make a real impact in the food industry while developing your skills.
- Qualifications: Strong communication skills, CRM experience, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
Kersia, a global leader in biosecurity and food safety incorporates Holchem Laboratories Limited, specialist manufacturers of detergents and disinfectants. Kersia provides a unique technical hygiene service to the Food and Service Industries. Consistent growth and investment has enabled the company to develop into one of the UK's and Ireland's leaders in this market sector working in partnership with both blue chip and Independent Companies.
Role Summary
We are pleased to announce an exciting opportunity for a Business Support Manager to join the Ruminant Team at our Rochdale site named Quat-Chem. As our customer base and market dynamics continue to evolve, we are seeking someone who can strengthen our customer relationships, improve service continuity, and support the efficiency of our wider sales operation.
The Business Support Manager will work closely with the field sales team, merchant customers, and internal departments to enhance customer engagement, improve CRM and data utilisation, and support both business retention and future growth opportunities.
The successful candidate will be responsible for:
- Developing a strong understanding of the company's product categories and becoming fully integrated within the Ruminant sales team.
- Acting as a secondary point of contact for merchant customers and, in some cases, the primary point of contact.
- Supporting the field sales team with follow-up customer calls, lead generation activities and administrative and operational support.
- Supporting the integration and ongoing development of CRM systems for both merchant and end-user customer profiles.
- Maintaining and improving customer data quality to support business retention and growth strategies.
- Analysing commercial and customer data to identify business threats and growth opportunities.
- Assisting with forecasting trends, customer performance analysis, and CMA analysis.
- Helping improve continuity of customer service and supply during changes within the sales team structure.
- Working collaboratively with internal teams to improve customer interaction, communication, and service delivery.
Key Skills and Experience
- Strong communication and personable skills due to interaction with merchants.
- Structured and organisational skills.
- Commercial awareness and analytical capability for analysing reports.
- Confidence using CRM systems and customer data.
- Ability to build strong working relationships internally and externally.
- A proactive and collaborative approach.
- Experience within agriculture, livestock, or the ruminant sector would be advantageous.
Sales Support Executive in Rochdale employer: Kersia UK
Kersia is an exceptional employer, offering a dynamic work environment at our Rochdale site where innovation meets collaboration. With a strong focus on employee growth and development, we provide comprehensive training and support to help you thrive in your role as a Sales Support Executive. Our commitment to a positive work culture, coupled with the opportunity to engage with leading companies in the food and service industries, makes Kersia a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive in Rochdale
✨Tip Number 1
Get to know the company inside out! Research Kersia and their products, especially in the ruminant sector. This will help you speak confidently about how you can support their sales team and improve customer relationships.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for those tricky questions! Think about how your skills align with the role's requirements, especially around CRM systems and customer data analysis. Practice your answers so you can showcase your commercial awareness.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of landing that Sales Support Executive position!
We think you need these skills to ace Sales Support Executive in Rochdale
Some tips for your application 🫡
Know the Company:Before you start writing, take a moment to understand Kersia and what they do. Familiarise yourself with their products and services, especially in the biosecurity and food safety sectors. This will help you tailor your application and show that you're genuinely interested.
Highlight Relevant Experience:Make sure to showcase any experience you have that relates to sales support or customer service. If you've worked with CRM systems or have a background in agriculture or livestock, don’t forget to mention it! We want to see how you can bring value to our team.
Be Personable:Since this role involves a lot of interaction with customers and internal teams, let your personality shine through in your application. Use a friendly tone and demonstrate your strong communication skills. We’re looking for someone who can build relationships easily!
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Kersia UK
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Kersia's product categories. Familiarise yourself with their biosecurity and food safety solutions, especially those relevant to the ruminant sector. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role involves interacting with merchant customers and internal teams, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've successfully communicated or built relationships. This will demonstrate your strong communication and personable skills.
✨Be Data Savvy
Brush up on your analytical skills, especially regarding CRM systems and customer data. Be ready to discuss how you've used data in previous roles to identify opportunities or improve service delivery. This will highlight your commercial awareness and analytical capability.
✨Demonstrate a Proactive Approach
Think of instances where you've taken initiative in your previous roles. Whether it was improving a process or supporting a team during a transition, share these stories. This will align with the company's need for someone who can enhance customer engagement and support business growth.
