At a Glance
- Tasks: Support sales teams, enhance customer relationships, and analyse data for growth opportunities.
- Company: Join Kersia, a leader in biosecurity and food safety with a collaborative culture.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to work in a growing sector with excellent career prospects.
- Why this job: Make a real impact in the food industry while developing your skills.
- Qualifications: Strong communication skills, CRM experience, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
Kersia, a global leader in biosecurity and food safety incorporates Holchem Laboratories Limited, specialist manufacturers of detergents and disinfectants. Kersia provides a unique technical hygiene service to the Food and Service Industries. Consistent growth and investment has enabled the company to develop into one of the UK’s and Ireland’s leaders in this market sector working in partnership with both blue chip and Independent Companies.
Role Summary
We are pleased to announce an exciting opportunity for a Business Support Manager to join the Ruminant Team at our Rochdale site named Quat-Chem. As our customer base and market dynamics continue to evolve, we are seeking someone who can strengthen our customer relationships, improve service continuity, and support the efficiency of our wider sales operation.
The Business Support Manager will work closely with the field sales team, merchant customers, and internal departments to enhance customer engagement, improve CRM and data utilisation, and support both business retention and future growth opportunities.
The successful candidate will be responsible for:
- Develop a strong understanding of the company’s product categories and become fully integrated within the Ruminant sales team.
- Act as a secondary point of contact for merchant customers and, in some cases, the primary point of contact.
- Support the field sales team with follow-up customer calls, lead generation activities and administrative and operational support.
- Support the integration and ongoing development of CRM systems for both merchant and end-user customer profiles.
- Maintain and improve customer data quality to support business retention and growth strategies.
- Analyse commercial and customer data to identify business threats and growth opportunities.
- Assist with forecasting trends, customer performance analysis, and CMA analysis.
- Help improve continuity of customer service and supply during changes within the sales team structure.
- Work collaboratively with internal teams to improve customer interaction, communication, and service delivery.
Key Skills and Experience
- Strong communication and personable skills due to interaction with merchants.
- Structured and organisational skills.
- Commercial awareness and analytical capability for analysing reports.
- Confidence using CRM systems and customer data.
- Ability to build strong working relationships internally and externally.
- A proactive and collaborative approach.
- Experience within agriculture, livestock, or the ruminant sector would be advantageous.
Sales Support Executive in Manchester employer: Kersia UK
Kersia is an exceptional employer, offering a dynamic work environment at our Rochdale site where innovation meets collaboration. With a strong focus on employee development and a commitment to maintaining a supportive culture, we provide ample opportunities for growth within the biosecurity and food safety sector. Join us to be part of a team that values your contributions and fosters meaningful relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive in Manchester
✨Tip Number 1
Get to know the company inside out! Research Kersia and their products, especially in the ruminant sector. This will help you speak confidently about how you can support their sales team and improve customer relationships.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to sales support and CRM systems. Think of examples from your past experiences that showcase your skills in communication and organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kersia team.
We think you need these skills to ace Sales Support Executive in Manchester
Some tips for your application 🫡
Know the Company:Before you start writing, take a moment to understand Kersia and what they do. Familiarise yourself with their products and services, especially in the biosecurity and food safety sectors. This will help you tailor your application and show that you're genuinely interested.
Highlight Relevant Experience:Make sure to showcase any experience you have that relates to sales support or customer service. If you've worked with CRM systems or have a background in agriculture or livestock, don’t forget to mention it! We want to see how your skills align with the role.
Be Personable:Since this role involves a lot of communication, let your personality shine through in your application. Use a friendly tone and demonstrate your strong communication skills. Remember, we’re looking for someone who can build relationships, so show us you can do just that!
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Kersia UK
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Kersia's product categories. Familiarise yourself with their detergents and disinfectants, as well as how they contribute to biosecurity and food safety. This knowledge will help you demonstrate your enthusiasm and readiness to support the sales team.
✨Showcase Your Communication Skills
Since the role involves interacting with merchant customers and internal teams, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you've successfully built relationships or resolved issues, as this will highlight your strong communication skills.
✨Get Comfortable with CRM Systems
Brush up on your CRM skills before the interview. If you have experience with specific systems, be ready to discuss how you've used them to improve customer data quality or support sales operations. If not, do some research on common CRM functionalities to show your willingness to learn.
✨Prepare for Data Analysis Questions
Expect questions that assess your analytical capabilities. Review basic concepts of commercial analysis and think about how you would approach identifying business threats or growth opportunities. Being able to discuss your thought process will demonstrate your commercial awareness and problem-solving skills.
