At a Glance
- Tasks: Support sales teams, enhance customer relationships, and analyse data for growth opportunities.
- Company: Join Kersia, a leader in biosecurity and food safety with a collaborative culture.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to work with a passionate team and grow within a leading company.
- Why this job: Make a real impact in the agriculture sector while developing your skills.
- Qualifications: Strong communication skills, CRM experience, and a proactive approach.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview: Kersia, a global leader in biosecurity and food safety incorporates Holchem Laboratories Limited, specialist manufacturers of detergents and disinfectants. Kersia provides a unique technical hygiene service to the Food and Service Industries. Consistent growth and investment has enabled the company to develop into one of the UK’s and Ireland’s leaders in this market sector working in partnership with both blue chip and Independent Companies.
Role Summary: We are pleased to announce an exciting opportunity for a Business Support Manager to join the Ruminant Team at our Rochdale site named Quat-Chem. As our customer base and market dynamics continue to evolve, we are seeking someone who can strengthen our customer relationships, improve service continuity, and support the efficiency of our wider sales operation.
The Business Support Manager will work closely with the field sales team, merchant customers, and internal departments to enhance customer engagement, improve CRM and data utilisation, and support both business retention and future growth opportunities.
The successful candidate will be responsible for:
- Developing a strong understanding of the company’s product categories and becoming fully integrated within the Ruminant sales team.
- Acting as a secondary point of contact for merchant customers and, in some cases, the primary point of contact.
- Supporting the field sales team with follow-up customer calls, lead generation activities and administrative and operational support.
- Supporting the integration and ongoing development of CRM systems for both merchant and end-user customer profiles.
- Maintaining and improving customer data quality to support business retention and growth strategies.
- Analysing commercial and customer data to identify business threats and growth opportunities.
- Assisting with forecasting trends, customer performance analysis, and CMA analysis.
- Helping improve continuity of customer service and supply during changes within the sales team structure.
- Working collaboratively with internal teams to improve customer interaction, communication, and service delivery.
Key Skills and Experience:
- Strong communication and personable skills due to interaction with merchants.
- Structured and organisational skills.
- Commercial awareness and analytical capability for analysing reports.
- Confidence using CRM systems and customer data.
- Ability to build strong working relationships internally and externally.
- A proactive and collaborative approach.
- Experience within agriculture, livestock, or the ruminant sector would be advantageous.
Business Support Manager in Manchester employer: Kersia UK
Kersia is an exceptional employer that prioritises employee growth and development within a dynamic work culture at our Rochdale site. As a Business Support Manager, you will benefit from a collaborative environment that fosters strong relationships with both customers and colleagues, while also enjoying opportunities for professional advancement in the thriving biosecurity and food safety sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Kersia and understanding their products and services. Show us you’re genuinely interested in the role and how you can contribute to the Ruminant Team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Business Support Manager role. Highlight your experience with CRM systems and customer engagement strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Business Support Manager in Manchester
Some tips for your application 🫡
Know the Company:Before you start writing, take a moment to understand Kersia and what they do. Familiarise yourself with their products and services, especially in the biosecurity and food safety sectors. This will help you tailor your application and show us that you're genuinely interested.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Business Support Manager role. Focus on your communication skills, organisational abilities, and any experience with CRM systems. We want to see how your background fits into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've improved customer relationships or supported sales teams in the past. We love seeing your personality come through!
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Kersia UK
✨Know Your Stuff
Make sure you have a solid understanding of Kersia's products and services, especially in the ruminant sector. Research their market position and recent developments to show that you're genuinely interested and informed.
✨Showcase Your Communication Skills
Since the role involves interacting with merchants and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully built relationships or resolved conflicts in previous roles.
✨Be Data Savvy
Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in past positions. Familiarise yourself with CRM systems and be prepared to talk about how you can improve customer data quality.
✨Demonstrate Proactivity
Think of instances where you've taken the initiative to solve problems or improve processes. This role requires a proactive approach, so be ready to share specific examples that highlight your ability to support sales operations effectively.
