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- Tasks: Support the sales team and customers with exceptional service and daily admin tasks.
- Company: Join Kersia, a leader in biosecurity and food safety, committed to growth and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for professional development.
- Why this job: Be part of a supportive team that values your contributions and fosters personal growth.
- Qualifications: 2 years in customer relations, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Flexible working hours and a chance to make a real impact in the industry.
The predicted salary is between 24000 - 36000 £ per year.
About the Company: Kersia, a global leader in biosecurity and food safety incorporates Kilco International Limited, specialists in biosecurity and food safety. Consistent growth and investment has enabled the company to develop into one of the UK’s leaders in this market sector working in partnership with both blue chip and Independent Companies. Kilco provides specialist knowledge in animal health and food safety.
About the Role: We are looking for an experienced customer service administrator to provide ongoing daily support to the sales team, customers and all internal departments, as part of the Customer Care team.
Main Responsibilities:
- Deliver exceptional customer service to all stakeholders.
- Provide support to the sales team regarding customers.
- Complete day to day administrative tasks such as; answering calls, order processing, updating internal systems, scanning picking notes and purchase orders onto the system.
- Handle customer queries in a calm and efficient manner.
- Provide holiday cover for the Customer Service Manager.
- Provide stock control support at off site warehouse.
- Intercompany product ordering for Sales Team in the UK and Ireland.
- Take reasonable care of the health and safety of self and others.
Skills and Experience:
- Good communication skills and the ability to prioritise and manage time efficiently.
- Excellent telephone manner with a positive and confident personality.
- Excellent attention to detail.
- A minimum of 2 years working within a customer relations role.
- Good use of Microsoft Office packages.
- Calm, approachable, personable, punctual, and professional manner.
- Solution focused approach to confidently and proactively resolve queries and problems.
- Ability to build strong professional relationships.
- Ability to be flexible and understanding.
Customer Service Administrator employer: Kersia UK
Contact Detail:
Kersia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Kersia's products and services. Understanding their biosecurity and food safety solutions will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires an excellent telephone manner, consider role-playing scenarios with a friend to enhance your confidence and clarity when handling customer inquiries.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will highlight your solution-focused approach and ability to handle queries calmly and efficiently.
✨Tip Number 4
Network with current or former employees of Kersia on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your communication skills, attention to detail, and any specific achievements that demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Kersia's mission in biosecurity and food safety. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, focus on your previous roles that involved administrative tasks and customer interaction. Provide examples of how you managed customer queries and supported sales teams, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Administrator position.
How to prepare for a job interview at Kersia UK
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled difficult situations or resolved customer queries effectively.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, prepare to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to double-check your tasks.
✨Exhibit Strong Communication Skills
Practice articulating your thoughts clearly and confidently. The interviewers will be looking for your ability to communicate effectively, so consider doing mock interviews to refine your responses.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Think about past experiences where you successfully managed customer expectations or resolved issues, and be ready to discuss these in detail.
