At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and maintain operational standards.
- Company: Stylish hotel in East London with a focus on quality service.
- Benefits: Competitive salary, bonuses, discounted stays, meals, and career progression opportunities.
- Other info: Supportive environment with a focus on employee wellbeing and development.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hotel reception management and strong communication skills.
Kerry Robert Associates is delighted to be recruiting on behalf of our hotel client, a stylish and well-established hotel in East London, for an experienced Reception Manager. This is an exciting opportunity for an ambitious Front Office professional looking to take the next step in their career or an established Reception Manager seeking a fresh challenge within a quality hotel environment.
You will play a key role in leading the Front Office operation, inspiring your team to deliver exceptional service and ensuring every guest enjoys a warm, memorable welcome from arrival through to departure. This is a highly visible leadership role where you will be empowered to make a real impact on both the guest experience and team performance.
The Role: As Reception Manager, you will oversee the day-to-day running of the Front Office, leading by example and creating a positive, guest-focused culture. Working closely with the Front Office Manager and wider hotel leadership team, you will help maintain exceptional operational standards while supporting, mentoring and developing your team. You will be responsible for ensuring the reception operation runs efficiently, handling guest enquiries with professionalism, coordinating closely with other hotel departments and identifying opportunities to enhance both service delivery and commercial performance.
Requirements:
- Previous supervisory or management experience within a hotel Front Office department (essential)
- A confident and approachable leader who enjoys developing and motivating people
- Excellent communication and organisational skills with the ability to prioritise in a busy environment
- Strong operational knowledge of hotel reception procedures and guest service standards
- Experience using Opera PMS or a similar hotel management system
- Commercial awareness with the ability to identify revenue opportunities while maintaining exceptional guest care
- A proactive approach, excellent attention to detail and a genuine passion for hospitality
- Flexibility to work a variety of shifts, including weekends and bank holidays
Benefits:
- Salary: £32,000 - £34,000, plus annual bonus
- Discounted hotel stays across the group
- Complimentary meals whilst on duty
- Structured training and ongoing professional development
- Excellent opportunities for career progression within a growing hospitality business
- Enhanced family-friendly policies
- Employee wellbeing support programme
- Life assurance and additional employee benefits
- A supportive, collaborative working environment where your contribution is genuinely valued
If you are passionate about delivering outstanding guest experiences, enjoy leading successful teams and are looking to join a respected hotel business where you can continue to develop your career, we would love to hear from you. To apply or for a confidential discussion, please contact Kerry Robert Associates today.
Please note that Sponsorship is not available for this opening. UK Hotel Reception/Front Office experience at Supervisory or Managerial level is an essential requirement.
Reception Manager in London employer: Kerry Robert
Kerry Robert Associates offers an exceptional work environment for Internal Auditors, particularly within the vibrant hospitality sector of London. With a strong focus on employee development and a commitment to maintaining high standards in luxury hotel management, the company provides ample opportunities for professional growth and collaboration with senior management. Enjoy a balanced work-life dynamic with a flexible schedule, competitive salary, and comprehensive benefits that make this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kerry Robert. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kerry Robert
Don't be shy about reaching out to Kerry Robert directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kerry Robert and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kerry Robert
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
