At a Glance
- Tasks: Manage guest reservations and provide exceptional customer service.
- Company: Luxury hotel in Leicestershire known for high standards.
- Benefits: Career progression, development opportunities, and a supportive team environment.
- Other info: On-site role with a focus on reservations and front office.
- Why this job: Join a high-performing team and grow your career in hospitality.
- Qualifications: Previous hotel experience and strong customer service skills required.
Kerry Robert Associates are working with a luxury hotel in Leicestershire, known for its exceptional service and high standards across the guest experience. This is a fantastic opportunity to join a well-established property that offers stability, development and long-term career progression within hospitality.
Are you currently working within a hotel in a guest-facing role and looking to move into reservations or build a career within revenue and front office? This could be the perfect next step.
Key Responsibilities:- Manage guest reservations from initial enquiry through to confirmation, ensuring a seamless and professional booking experience.
- Handle calls, emails and online enquiries, providing accurate information and promoting the hotel’s facilities to maximise revenue opportunities.
- Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed.
- Maintain accurate booking records and ensure all details are clearly communicated across departments.
- Support in upselling rooms, packages and additional services, while delivering a high level of customer service at every touchpoint.
- Assist with group bookings and support wider administrative duties within the reservations function.
- Previous UK hotel experience is essential (front office, reservations or guest services preferred).
- A strong customer service focus with a professional and friendly manner.
- Excellent communication skills, both written and verbal.
- Good attention to detail and organisational skills.
- Confident using hotel systems (PMS experience desirable).
- A proactive and positive approach to work.
- Ability to work both independently and as part of a team.
- Interest in developing a career within reservations, revenue or front office.
This is an excellent opportunity for someone looking to build their career within a luxury hotel environment, with clear opportunities for progression and development. If you’re looking to grow within hospitality and be part of a high-performing team, we want to hear from you. Apply in confidence ASAP!
This is an on-site role only (no hybrid). You must be eligible to work in the UK. Hospitality experience is essential to be considered for this role.
Hotel Reservations Agent in Leicester employer: Kerry Robert
Join a prestigious luxury hotel in Leicestershire, where exceptional service and high standards are at the forefront of our guest experience. As a Hotel Reservations Agent, you will benefit from a supportive work culture that prioritises employee growth and development, offering clear pathways for career progression within the hospitality sector. With a focus on teamwork and a commitment to excellence, this is an ideal environment for those looking to advance their careers while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reservations Agent in Leicester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. You never know what opportunities might be available!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you’re serious about joining our team in the luxury hospitality sector.
We think you need these skills to ace Hotel Reservations Agent in Leicester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous hotel experience in your application. We want to see how your background in front office or guest services can translate into the reservations role. Don’t be shy about sharing specific examples of your customer service skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications. Remember, attention to detail is key, so proofread for any typos or errors!
Show Your Enthusiasm:Let your passion for hospitality shine through in your application. We love candidates who are excited about the opportunity to grow within the industry. Share why you’re interested in moving into reservations and how you plan to contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Kerry Robert
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its services, facilities, and unique selling points. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Hotel Reservations Agent, customer service is key. Prepare examples from your previous roles where you went above and beyond for guests. Highlight your ability to handle enquiries professionally and how you can contribute to a seamless booking experience.
✨Practice Communication Scenarios
Since excellent communication skills are essential, practice common scenarios you might face in the role. Role-play handling calls or emails with a friend, focusing on clarity and professionalism. This will help you feel more prepared and confident during the actual interview.
✨Demonstrate Your Team Spirit
The job requires collaboration with various departments. Be ready to discuss how you've worked effectively in a team before. Share specific instances where you supported colleagues or contributed to group success, showcasing your proactive and positive approach.
