Hotel Reservations Agent

Kerry Robert Associates are proudly supporting a well-known and established hotel in central London, in the search for a Hotel Reservations Agent. This is an excellent career development opportunity for a candidate already working in a hotel guest-facing role who is looking to move into reservations or build a career within revenue and front office. Key Responsibilities: * Manage guest reservations from initial enquiry through to confirmation. * Handle calls, emails and online enquiries, providing accurate information and promoting the hotel’s facilities to maximise revenue opportunities. * Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed. * Maintain accurate booking records and ensure all details are clearly communicated across departments. * Support in upselling rooms, packages and additional services, while delivering a high level of customer service. Requirements: * Previous experience in either: Guest services, Front office or Reservations * A strong customer service focus with a professional and friendly manner * Excellent communication skills, both written and verbal. * Good attention to detail and organisational skills. * Confident using hotel systems (PMS experience desirable). * A proactive and positive approach to work. * Ability to work both independently and as part of a team. Benefits: * Salary package between £29,000 to £35,000 * Excellent company benefits and employee discounts * Great career progression and development within a well-known hotel * Location: Central London (on-site, no hybrid) * Only candidates eligible to work in the UK will be considered for this role