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- Tasks: Lead the reception team and ensure exceptional guest experiences daily.
- Company: Join a modern 4-star hotel in vibrant East London.
- Benefits: Enjoy discounted stays, birthday leave, and free meals on duty.
- Why this job: Be part of a high-performing team with clear career progression and a positive culture.
- Qualifications: Experience in hotel front office roles and strong leadership skills required.
- Other info: Apply now for a chance to make a difference in guest service!
The predicted salary is between 28800 - 43200 £ per year.
We are representing a leading and modern 4* Hotel for an experienced and people-focused Reception Manager to join a reputable 4-star hotel in East London. This is a hands-on leadership role, ideal for someone with a passion for guest service and front desk operations.
Key Responsibilities:
- Lead the reception team, ensuring smooth daily operations and exceptional guest experiences
- Support the Front Office Manager and deputise in their absence
- Oversee VIPs, long stays, and group arrivals with attention to detail
- Manage team scheduling, training, performance reviews, and SOP compliance
- Address guest concerns with professionalism and timely solutions
- Promote a positive, service-led culture and drive operational excellence
Requirements:
- Proven experience in a hotel front office supervisory or assistant manager role
- Strong leadership, communication, and problem-solving skills
- Proficiency in Opera PMS and Microsoft Office
- Ability to remain calm under pressure and lead by example
- Passion for delivering outstanding guest service and team development
Benefits:
- Discounted stays for family & friends
- Birthday leave, enhanced parental benefits
- Training sponsorship and clear career progression
- Free meals on duty and employee wellbeing support
- Flexible pay options, life insurance, and social events
This is a great opportunity to join a high-performing team within a respected hotel environment. Apply now for more information or a confidential discussion. Please apply ASAP!
Contact Detail:
Kerry Robert Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the hotel and its services. Understanding the unique offerings of the hotel will help you demonstrate your passion for guest service during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Brush up on your knowledge of Opera PMS and Microsoft Office. Being proficient in these systems is crucial for the role, and demonstrating your skills can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully led a team in previous roles. Highlighting your leadership and problem-solving skills will show that you're ready to take on the responsibilities of a Reception Manager.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel front office roles, particularly any supervisory or management positions. Emphasise your leadership skills and any specific achievements related to guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to lead a team. Mention your familiarity with Opera PMS and Microsoft Office, and provide examples of how you've handled guest concerns effectively.
Highlight Relevant Experience: In your application, focus on your previous roles that align with the responsibilities listed in the job description. Discuss your experience in managing team schedules, training staff, and ensuring compliance with standard operating procedures.
Showcase Problem-Solving Skills: Include specific examples in your application that demonstrate your problem-solving abilities, especially in high-pressure situations. This will show the employer that you can remain calm and lead by example during challenging times.
How to prepare for a job interview at Kerry Robert Associates
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Highlight any specific situations where you resolved conflicts or motivated your team.
✨Demonstrate Guest Service Passion
This role is all about exceptional guest experiences. Share stories that illustrate your commitment to guest service. Discuss how you've gone above and beyond to ensure guests are satisfied and how you handle complaints professionally.
✨Familiarise Yourself with Opera PMS
Since proficiency in Opera PMS is a requirement, make sure you brush up on your knowledge of this system. If possible, mention any specific features you’ve used and how they helped improve operations in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you had to remain calm under pressure or manage a difficult situation at the front desk. Practising these responses will help you feel more confident during the interview.
