At a Glance
- Tasks: Manage guest reservations and ensure a seamless booking experience.
- Company: Luxury hotel in Leicestershire known for exceptional service.
- Benefits: Stability, career development, and long-term progression in hospitality.
- Other info: Join a well-established property with a supportive team.
- Why this job: Perfect opportunity to build a rewarding career in hotel reservations.
- Qualifications: Experience in a guest-facing role and interest in reservations.
The predicted salary is between 20000 - 25000 £ per year.
Kerry Robert Associates are working with a luxury hotel in Leicestershire, known for its exceptional service and high standards across the guest experience. This is a fantastic opportunity to join a well-established property that offers stability, development and long-term career progression within hospitality.
Are you currently working within a hotel in a guest-facing role and looking to move into reservations or build a career within revenue and front office? This could be the perfect next step.
Key Responsibilities:- Manage guest reservations from initial enquiry through to confirmation, ensuring a seamless and professional booking experience.
- Handle calls, emails and online enquiries, providing accurate information and promoting the hotel's facilities to maximise revenue opportunities.
- Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed.
- You will maintain accurate booking records.
Hotel Reservations Agent in Leicester employer: Kerry Robert Associates
Kerry Robert Associates offers an exceptional work environment at a luxury hotel in Leicestershire, where employees are valued for their contributions to delivering outstanding guest experiences. With a strong focus on professional development and long-term career progression within the hospitality sector, this role provides a unique opportunity to grow in a supportive culture that prioritises teamwork and excellence. Join us to be part of a prestigious establishment that not only values your skills but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reservations Agent in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in reservations or front office roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some role-playing with a friend. Focus on common questions for hotel reservations agents and showcase your customer service skills. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show off your passion for hospitality! When you get the chance to speak with potential employers, share your enthusiasm for creating memorable guest experiences. Let them know why you want to be part of their team and how you can contribute.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Hotel Reservations Agent in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in guest-facing roles and any skills that relate to reservations. We want to see how your background fits with the hotel’s high standards and exceptional service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’re excited about this opportunity. Let us know how you can contribute to the team and enhance the guest experience.
Showcase Your Communication Skills:As a Hotel Reservations Agent, communication is key. In your application, highlight any experience you have in handling calls and emails, and how you’ve successfully managed guest inquiries in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Kerry Robert Associates
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its facilities, services, and any recent news or awards. This will not only show your genuine interest but also help you answer questions more effectively.
✨Practice Your Communication Skills
As a Hotel Reservations Agent, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous guest-facing roles. Highlight situations where you went above and beyond for a guest or resolved a challenging issue. This will demonstrate your ability to provide exceptional service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and opportunities for growth. This shows that you're not just interested in the job, but also in how you can contribute to their success.
