At a Glance
- Tasks: Manage guest reservations and ensure a seamless booking experience.
- Company: Luxury hotel in Leicestershire known for exceptional service.
- Benefits: Career progression, development opportunities, and a supportive team environment.
- Other info: On-site role with a focus on teamwork and communication.
- Why this job: Join a high-performing team and grow your career in hospitality.
- Qualifications: Previous hotel experience and strong customer service skills required.
The predicted salary is between 22000 - 28000 € per year.
Kerry Robert Associates are working with a luxury hotel in Leicestershire, known for its exceptional service and high standards across the guest experience. This is a fantastic opportunity to join a well-established property that offers stability, development and long-term career progression within hospitality.
Are you currently working within a hotel in a guest-facing role and looking to move into reservations or build a career within revenue and front office? This could be the perfect next step.
Key Responsibilities- Manage guest reservations from initial enquiry through to confirmation, ensuring a seamless and professional booking experience.
- Handle calls, emails and online enquiries, providing accurate information and promoting the hotel’s facilities to maximise revenue opportunities.
- Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed.
- Maintain accurate booking records and ensure all details are clearly communicated across departments.
- Support in upselling rooms, packages and additional services, while delivering a high level of customer service at every touchpoint.
- Assist with group bookings and support wider administrative duties within the reservations function.
- Previous UK hotel experience is essential (front office, reservations or guest services preferred).
- A strong customer service focus with a professional and friendly manner.
- Excellent communication skills, both written and verbal.
- Good attention to detail and organisational skills.
- Confident using hotel systems (PMS experience desirable).
- A proactive and positive approach to work.
- Ability to work both independently and as part of a team.
- Interest in developing a career within reservations, revenue or front office.
- This is an on-site role only (no hybrid).
- You must be eligible to work in the UK.
- Hospitality experience is essential to be considered for this role.
This is an excellent opportunity for someone looking to build their career within a luxury hotel environment, with clear opportunities for progression and development. If you’re looking to grow within hospitality and be part of a high-performing team, we want to hear from you.
Hotel Reservations Agent employer: Kerry Robert Associates
Join a prestigious luxury hotel in Leicestershire, where exceptional service and high standards are at the heart of our guest experience. We offer a supportive work culture that prioritises employee growth, with clear pathways for career progression within the hospitality sector. As a Hotel Reservations Agent, you will be part of a dynamic team dedicated to delivering outstanding customer service, while enjoying the stability and development opportunities that come with working at a well-established property.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reservations Agent
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings that might not be advertised yet.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for hospitality shine through. Share your experiences and how they relate to the role of a Hotel Reservations Agent.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly through our website, express your interest, and ask if they have any upcoming opportunities in reservations or front office.
✨Tip Number 4
Prepare for success! Research the hotel’s services and values before any interaction. This way, you can tailor your conversation to show how you can contribute to their exceptional guest experience.
We think you need these skills to ace Hotel Reservations Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience in hospitality, especially any guest-facing roles. Highlight your customer service skills and any relevant hotel systems you've used to show us you're the right fit for the Hotel Reservations Agent position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about moving into reservations and how your previous experience aligns with our high standards of service. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role involves handling calls and emails, make sure your written application is clear and concise. Use proper grammar and spelling, and don’t forget to convey your friendly and professional manner that we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Kerry Robert Associates
✨Know Your Stuff
Before the interview, make sure you research the hotel and its services thoroughly. Understand their unique selling points and be ready to discuss how you can contribute to enhancing the guest experience.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional service, prepare examples from your past experiences where you went above and beyond for a guest. Highlight your ability to handle difficult situations with a positive attitude.
✨Be Ready to Discuss Systems
Familiarise yourself with common hotel management systems (PMS) and be prepared to talk about your experience with them. If you don’t have direct experience, show your willingness to learn and adapt quickly.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the hotel’s future. Inquire about team dynamics, training opportunities, or how they measure success in the reservations department.
