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For Companies At a Glance
- Tasks: Lead a dynamic team in managing a busy retail centre and ensure top-notch customer service.
- Company: Join a growing company that values teamwork and innovation in the automotive industry.
- Benefits: Enjoy company events, a pension scheme, employee discounts, and mentoring opportunities.
- Why this job: Make a real impact by driving growth and delivering exceptional service in a fast-paced environment.
- Qualifications: Previous management experience and strong leadership skills are essential.
- Other info: Be part of an equal opportunities employer committed to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Due to continued expansion, we are now recruiting for a Floating Retail Manager.
Job Type: Full time, permanent. In-person.
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free, on-site parking
- Store discount
- Bonus scheme
Essential Criteria:
- Previous centre management experience
- Strong leadership and organisational skills with the ability to develop and motivate staff
- Knowledge of tyre fitting, balancing, alignment, and basic vehicle maintenance
- Outstanding customer service skills
- Experience using point-of-sale systems, stock management software, and basic office applications
- Ability to prepare and manage budgets, control costs, and ensure business opportunities.
Desirable Criteria:
- Full licence
- Comprehensive understanding of tyre types, fitting procedures, wheel alignment, balancing, and puncture repairs.
- Prior management experience in tyre or auto service centre
- Experience with online booking portals
Description:
Duties Include:
- Daily running of the Centre including development, growth, compliance, breakdowns, deliveries, customer service and achievement of KPIs
- Establish and define strategic objectives by gathering pertinent business, financial, service and operations information; identifying and evaluating outcomes and best practice
- Maximise revenue and accomplish financial objectives through effective forecasting, cost control, budgets and targets; scheduling expenditures and corrective actions
- Commit to high customer care standards; maintain quality assured customer service standards and satisfaction, analyse and resolve customer service issues, identify trends and recommend system improvements to exceed customer service
- Build and support an effective team within the Centre through successful recruitment, selection, on-boarding, training and knowledge sharing ensuring Company and customer objectives are achieved
- Manage the performance and development of the Centre team through organising workload, delegating tasks, inspections, professional development, mentoring, coaching and training
- Contribute to Centre team effort, assisting staff by performing the tasks with them, testing, checking, replacing and repairing tyres and automotive parts; balancing and re-aligning wheels to accomplish results
- Maintain and check stock and the operation of equipment and vehicles, identify, evaluate and organise repairs of worn and faulty components, source new innovations, methods and techniques to add value to the Centre
- Maintain the cleanliness of the Centre, workshop, reception and Company vehicles; ensure all staff have a high standard of appearance and uniform
- Develop technical knowledge by attending training, reviewing relevant publications and establishing personal networks
- Liaise with the other Centre Managers and ensure sound communication to drive Company objectives
- Nurture communication within the Centre team through frequent team meetings, with agreed agendas and toolbox talks and formal monthly meetings
- Understand and adhere to Company policies and procedures to ensure a safe, secure and legal work environment
- Adhere to all rules and regulations including Health and Safety obligations, requirements and the reporting of accidents
- Undertake any other reasonable duties as shall from time to time be required by the Company within the competency of the role and post holder
We are an Equal Opportunities Employer. We aim to provide equality of opportunity to all persons regardless of their religious belief; political opinion; sex; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We monitor the community background and sex of our job applicants and employees in order to comply with our duties under the Fair Employment & Treatment (NI) Order 1998.
After submitting your application, please contact to complete a monitoring form. You are not obliged to answer these questions and you will not suffer any penalty if you choose not to do so.
Floating Manager employer: Kerr's Tyres
Contact Detail:
Kerr's Tyres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floating Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Floating Manager role. You never know who might give you the inside scoop!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experience that highlight your skills in managing teams and resolving customer issues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Floating Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Floating Retail Manager role. Highlight your previous centre management experience and any relevant skills that match the job description. We want to see how you can lead and motivate a team!
Show Off Your Customer Service Skills: Outstanding customer service is key for us! In your application, share examples of how you've gone above and beyond for customers in the past. This will show us you're a great fit for our high standards.
Be Specific About Your Experience: When discussing your experience with tyre fitting, balancing, and vehicle maintenance, be specific! We love details, so let us know about your hands-on experience and any relevant achievements.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kerr's Tyres
✨Know Your Stuff
Make sure you brush up on your knowledge of tyre fitting, balancing, and alignment. Being able to discuss these topics confidently will show that you’re not just a manager but also someone who understands the technical side of the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated staff or improved team performance. This will help demonstrate your strong leadership and organisational skills.
✨Customer Service is Key
Be ready to talk about your approach to outstanding customer service. Share experiences where you resolved customer issues or improved service standards. This will highlight your commitment to high customer care standards.
✨Budgeting Brilliance
Since managing budgets is crucial for this role, come prepared with examples of how you've controlled costs and maximised revenue in previous positions. Discuss any forecasting methods you’ve used to achieve financial objectives.
