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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and ensure top-notch customer service.
- Company: Join a growing company with a focus on teamwork and innovation.
- Benefits: Enjoy company events, a pension scheme, employee discounts, and mentoring opportunities.
- Why this job: Make a real impact while developing your leadership skills in the automotive industry.
- Qualifications: Previous management experience and strong customer service skills are essential.
- Other info: Opportunity for personal growth and career advancement in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Due to continued expansion, we are now recruiting for an Assistant Retail Manager for our recently acquired centre in Antrim.
Location: Antrim
Job Type: Full time, permanent. In-person.
Benefits: Company events, Company pension, Employee discount, Employee mentoring programme, Free, on-site parking, Store discount, Bonus scheme
Essential Criteria:
- Previous centre management / assistant manager experience
- Strong leadership and organisational skills with the ability to develop and motivate staff
- Knowledge of tyre fitting, balancing, alignment, and basic vehicle maintenance
- Outstanding customer service skills
- Experience using point-of-sale systems, stock management software, and basic office applications
- Ability to assist in preparation and management of budgets, control costs, and ensure business opportunities.
Desirable Criteria:
- Full licence
- Comprehensive understanding of tyre types, fitting procedures, wheel alignment, balancing, and puncture repairs.
- Prior experience in tyre or auto service centre
- Experience with online booking portals
Description:
Duties Include:
- Daily running of the Centre including development, growth, compliance, breakdowns, deliveries, customer service and achievement of KPIs
- Establish and define strategic objectives by gathering pertinent business, financial, service and operations information; identifying and evaluating outcomes and best practice
- Maximise revenue and accomplish financial objectives through effective cost control; scheduling expenditures and corrective actions
- Commit to high customer care standards; maintain quality assured customer service standards and satisfaction, analyse and resolve customer service issues, identify trends and recommend system improvements to exceed customer service
- Manage the performance and development of the Centre team through organising workload, delegating tasks, inspections, professional development, mentoring, coaching and training
- Contribute to Centre team effort, assisting staff by performing the tasks with them, testing, checking, replacing and repairing tyres and automotive parts; balancing and re-aligning wheels to accomplish results
- Ensure the personal growth and results of Centre team through effective communication of job expectations, planning, monitoring and appraising job results
- Maintain and check stock and the operation of equipment and vehicles, identify, evaluate and organise repairs of worn and faulty components, source new innovations, methods and techniques to add value to the Centre
- Maintain the cleanliness of the Centre, workshop, reception and Company vehicles; ensure all staff have a high standard of appearance and uniform
- Develop technical knowledge by attending training, reviewing relevant publications and establishing personal networks
- Liaise with the other Centre Managers and ensure sound communication to drive Company objectives
- Nurture communication within the Centre team through frequent team meetings, with agreed agendas and toolbox talks and formal monthly meetings
- Understand and adhere to Company policies and procedures to ensure a safe, secure and legal work environment
- Adhere to all rules and regulations including Health and Safety obligations, requirements and the reporting of accidents
- Undertake any other reasonable duties as shall from time to time be required by the Company within the competency of the role and post holder
We are an Equal Opportunities Employer. We aim to provide equality of opportunity to all persons regardless of their religious belief; political opinion; sex; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We monitor the community background and sex of our job applicants and employees in order to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. After submitting your application, please contact to complete a monitoring form. You are not obliged to answer these questions and you will not suffer any penalty if you choose not to do so.
Assistant Manager in Antrim employer: Kerr's Tyres
Contact Detail:
Kerr's Tyres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Antrim
✨Tip Number 1
Get to know the company before your interview! Research their values, recent news, and what makes them tick. This way, you can tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you can bring those skills to the Assistant Manager role and help the centre thrive.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and helps you figure out if this is the right fit for you. Ask about team dynamics, growth opportunities, or how they handle customer service challenges.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Assistant Manager in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your previous management experience and any relevant skills, like customer service and team leadership. We want to see how you can bring your unique flair to our team!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Whether it’s managing budgets or motivating a team, give us examples that demonstrate your expertise. We love a good story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture, so don’t be afraid to show us who you are. A bit of humour or a personal touch can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Kerr's Tyres
✨Know Your Stuff
Make sure you brush up on your knowledge of tyre fitting, balancing, and alignment. Being able to discuss these topics confidently will show that you’re not just a manager but someone who understands the technical side of the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated staff or resolved conflicts. This will demonstrate your ability to develop and manage a team effectively.
✨Customer Service is Key
Be ready to share your experiences in providing outstanding customer service. Think of instances where you went above and beyond for a customer, as this role heavily relies on maintaining high customer care standards.
✨Budgeting Know-How
Familiarise yourself with basic budgeting principles. Be prepared to discuss how you've managed costs and maximised revenue in previous roles. This will show that you can contribute to the financial objectives of the centre.
