Senior Ecommerce Implementation Consultant

At Klipboard, we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

As a Senior E-commerce Implementation Consultant, you will own the successful delivery of e-commerce solutions from discovery and design through configuration, integration, testing, deployment, and adoption. You will work closely with customers to transform their digital commerce capabilities, utilising modern e-commerce platforms, automation technologies, APIs, and AI-driven solutions to improve customer experience, operational efficiency, and revenue growth.

You will act as a trusted advisor to customers, helping them navigate digital transformation initiatives while collaborating with Professional Services, Product, Development, Data & Integration, and Customer Success teams. You will also contribute to the development of Klipboard’s e-commerce consulting capability by mentoring colleagues, creating best practices, and driving innovation through automation and AI.

Key Responsibilities:

• Lead e-commerce implementation projects from discovery through to go-live, ensuring scope, timeline, quality, and commercial objectives are achieved.
• Conduct workshops to understand customer business processes, digital commerce strategies, customer journeys, and operational requirements.
• Configure and implement e-commerce platforms and associated integrations with ERP, CRM, payment gateways, shipping providers, marketplaces, and third-party applications.
• Design and deliver automation solutions that streamline customer onboarding, product management, order processing, fulfilment workflows, and customer communications.
• Apply AI technologies and emerging digital capabilities to improve operational efficiency, customer engagement, personalisation, content generation, analytics, and support processes.
• Advise customers on e-commerce best practices, digital transformation opportunities, and scalable commerce architectures.
• Collaborate with Data & Integration teams to define and support API, middleware, ETL, and system integration requirements.
• Manage project risks, issues, dependencies, and change requests, providing clear communication to customers and internal stakeholders.
• Support testing activities, including functional testing, user acceptance testing, data validation, and go-live readiness assessments.
• Deliver customer training and knowledge transfer sessions to drive adoption and long-term success.
• Act as a subject matter expert for e-commerce consulting and implementation methodologies.
• Create and maintain implementation documentation, templates, solution designs, and enablement materials.
• Mentor consultants and share knowledge across the Professional Services organisation.
• Contribute to continuous improvement initiatives that drive efficiency, repeatability, automation, and scalability across project delivery.

Skills, Knowledge and Experience:

• Proven experience delivering end-to-end e-commerce implementations.
• Demonstrable experience with B2B and/or B2C commerce platforms.
• Strong understanding of e-commerce business processes, including catalogue management, pricing, promotions, checkout, payment processing, fulfilment, and customer experience.
• Experience delivering projects involving ERP, CRM, and third-party system integrations.
• Strong knowledge of APIs, integration concepts, and data exchange methodologies.
• Experience using automation platforms and workflow technologies such as Power Automate, Zapier, Make, Azure Logic Apps, or equivalent.
• Strong understanding of AI technologies and practical applications within e-commerce, customer service, content generation, automation, analytics, and digital transformation.
• Excellent customer-facing consultancy and stakeholder management skills.
• Ability to facilitate workshops, gather requirements, and translate business needs into solution designs.
• Strong problem-solving and analytical capabilities.
• Excellent written, verbal, and presentation skills.
• Highly organised with the ability to manage multiple projects and priorities.
• Proficiency in Microsoft 365, including Teams, Excel, PowerPoint, and SharePoint.

Nice to have:

• Experience with modern e-commerce platforms such as Shopify, BigCommerce, Magento/Adobe Commerce, WooCommerce, Shopware, CommerceTools, or similar solutions.
• Experience in SaaS, ERP, retail, wholesale distribution, rental, manufacturing, or field service industries.
• Experience implementing AI-powered commerce tools and customer experience solutions.
• Knowledge of SEO, digital marketing, customer analytics, and conversion optimisation.
• Understanding of modern data architectures and customer data platforms.
• Experience mentoring consultants and leading project teams.
• Familiarity with agile delivery methodologies and project management frameworks.

How you’ll grow and what success looks like (6-12 months):

• You are recognised as a trusted advisor for e-commerce, automation, and AI-enabled transformation projects.
• You have successfully delivered multiple e-commerce implementations with strong customer outcomes and positive commercial performance.
• You are leading customer discussions around automation and AI adoption, helping customers identify opportunities for growth and efficiency.
• You have contributed to the development of implementation accelerators, automation frameworks, templates, and best practices used across Professional Services.
• You are mentoring consultants and helping build a high-performing e-commerce capability within the organisation.
• You are driving innovation in delivery approaches, reducing implementation effort and improving customer time-to-value.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!