At a Glance
- Tasks: Provide top-notch software support and help customers thrive with our innovative solutions.
- Company: Join Klipboard, a global leader in integrated business management software.
- Benefits: Enjoy a flexible hybrid work model, competitive salary, and opportunities for growth.
- Other info: Diverse and inclusive workplace committed to empowering all employees.
- Why this job: Be part of a dynamic team that embraces AI and technology to enhance customer experiences.
- Qualifications: Strong IT skills, experience in application support, and a customer-first attitude.
The predicted salary is between 27000 - 33000 £ per year.
At Klipboard, we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers, which is always supported by strong human insight and communication.
The Support Analyst role provides business-to-business software application support, working in a global team supporting Klipboard products as well as databases and reporting tools. Responsibilities include:
- Communicating via multiple media – phone, e-mail, chat
- Creating documentation and delivering customer training where required
- Covering support hours between 8am and 10pm on a rota basis
Key Responsibilities:
- Provision of high-quality updates to customers on a regular basis.
- Deliver on promises.
- Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated.
- Proactive management of assigned cases.
- Maintain excellent quality of cases with detailed notes.
- Always display a positive and can-do attitude.
- Identify solutions and preventative measures to improve the customer's experience.
- Ensure all cases are progressed in line with Klipboard Rental SLA's.
Team Working:
- Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
- Be curious to change, evolve and develop in ways that help us better serve our customers.
Essential:
- Good IT skills with significant experience in a similar application support role.
- Knowledge of ERP or business IT systems.
- Experience of supporting applications with MS SQL databases, including script/query writing.
- Always display a 'customer first' attitude.
- Ability to work under pressure in a fast-paced environment.
- Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner.
- Ability to troubleshoot effectively and strive for first time resolution of issues.
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Remote Support Technician in Nottingham employer: Kerridge Commercial Systems
Klipboard is an exceptional employer that champions a flexible hybrid work policy, allowing employees to balance office collaboration with the comfort of remote work. With a strong focus on employee growth and development, Klipboard offers opportunities to engage with cutting-edge technology while working in a supportive and inclusive environment. Join a dynamic team where your contributions directly impact customer success and where diversity and innovation are at the heart of our culture.
Contact Details:
Kerridge Commercial Systems Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Support Technician in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kerridge Commercial Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kerridge Commercial Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Support Technician in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kerridge Commercial Systems:Your cover letter is your chance to shine! Tell us why you want to work at Kerridge Commercial Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kerridge Commercial Systems!
How to prepare for a job interview at Kerridge Commercial Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
