Graduate Technical / Quality Assistant in Nottingham

At Klipboard, we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers, which is always supported by strong human insight and communication.

The Support Analyst role provides business-to-business software application support, working in a global team supporting Klipboard products as well as databases and reporting tools. Responsibilities include:

• Communicating via multiple media – phone, e-mail, chat
• Creating documentation and delivering customer training where required
• Covering support hours between 8am and 10pm on a rota basis

Key Responsibilities:

• Provision of high-quality updates to customers on a regular basis.
• Deliver on promises.
• Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated.
• Proactive management of assigned cases.
• Maintain excellent quality of cases with detailed notes.
• Always display a positive and can-do attitude.
• Identify solutions and preventative measures to improve the customer's experience.
• Ensure all cases are progressed in line with Klipboard Rental SLA's.

Team Working:

• Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
• Be curious to change, evolve and develop in ways that help us better serve our customers.

Essential:

• Good IT skills with significant experience in a similar application support role.
• Knowledge of ERP or business IT systems.
• Experience of supporting applications with MS SQL databases, including script/query writing.
• Always display a 'customer first' attitude.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner.
• Ability to troubleshoot effectively and strive for first time resolution of issues.

Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams.

Equal Opportunities:

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement.