At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
Klipboard is a market leader in the development and provision of rental industry software Support Analyst role provides business-to-business software application supportWorking in a global team supporting Klipboard products as well as databases and reporting toolsCommunicating via multiple media – phone, e-mail, chatCreating documentation and delivering customer training where requiredHybrid role – 40% home and 60% office based, potential for limited travel to customer sitesCovering support hours between 8am and 10pm on a rota basisKey Responsibilities: Provision of high-quality updates to customers on a regular basis.
Deliver on promisesTake personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updatedProactive management of assigned casesMaintain excellent quality of cases with detailed notesAlways display a positive and can-do attitudeIdentify solutions and preventative measures to improve the customer's experienceEnsure all cases are progressed in line with Klipboard Rental SLA's.Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
Be curious to change, evolve and develop in ways that help us better serve our customers.
EssentialGood IT skills with significant experience in a similar application support roleKnowledge of ERP or business IT systems Experience of supporting applications with MS SQL databases, including script/query writingAlways display a "customer first" attitudeAbility to work under pressure in a fast-paced environmentExcellent communication skills, both written and verbal, to convey technical information in a clear and concise mannerAbility to troubleshoot effectively and strive for first time resolution of issues.
Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management.
We have offices based across the world and we are looking for talented individuals to join our growing teams. At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."Equal OpportunitiesAs a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. LI-Hybrid
Graduate Support Technician in Nottingham employer: Kerridge Commercial Systems
Klipboard is an exceptional employer that champions a flexible hybrid work policy, allowing employees to balance office collaboration with the comfort of remote work. With a strong focus on employee growth and development, Klipboard offers opportunities to engage with cutting-edge technology while working in a supportive and inclusive environment. Join a dynamic team where your contributions directly impact customer success and where diversity and innovation are at the heart of our culture.
Contact Details:
Kerridge Commercial Systems Recruitment Team
