Account Manager in Newcastle upon Tyne

At Klipboard, we have introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard’s brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. Klipboard provides specialist software, services, and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world.

With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants, and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya, and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably, and service competitively. Our passion is to provide customers with an advantage in their incredibly competitive world.

As an Account Manager, you will strategically manage a portfolio of UK-based accounts as part of the UKI Account Management Team. Serving as the commercial point of contact for your customers, you will be responsible for building strong, long-term relationships that drive customer satisfaction, business growth, and effective expansion of our solutions.

This role requires close coordination with both internal and external stakeholders to understand client needs, identify opportunities, and deliver solutions that meet or exceed expectations. You will also play a key role in supporting the wider Account and Commercial Management function through collaboration, customer experience management, and sales targets.

Key Responsibilities:

• Customer Relationship Management
• Sales & Revenue Growth
• Account Planning & Reporting
• Customer Experience & Issue Resolution
• Cross-Functional Support

Skills, Knowledge and Experience:

• Strong commercial awareness in all areas.
• Experience of working in sales within a software solution sales environment.
• Technical understanding from an application and technology perspective.
• Demonstrate success in a similar role.
• Demonstrable Sales acumen in a commercial environment.

Desirable Skills:

• Knowledge of KCS applications in the Distributor sector.
• Knowledge of the general ERP sector.
• Appreciation for all products and services within the Klipboard offering.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other’s differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture.

If you require any help, adjustments, and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion.