Account Management Team Leader in Hungerford

Klipboard’s brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

As the Team Leader for Internal Account Management, you will oversee a team of Internal Account Managers in the UK. Together, you will focus on enhancing customer satisfaction, strengthening key customer relationships, ensuring consistent service excellence, and driving strategic growth across our customer base. This role requires close collaboration with internal departments and provides the autonomy to work independently and implement effective solutions.

Key Responsibilities:

• Team Leadership & Development: Lead and motivate the Internal Account Management team with a clear focus on growth, customer satisfaction, and high‑quality service delivery. Establish clear KPIs, monitor performance, and support development through coaching, training, and recruitment where required. Ensure team alignment with company processes and drive continuous improvement in ways of working.
• Customer Relationship Management: Maintain and grow strategic customer relationships, acting as the senior point of contact for key accounts. Develop a deep understanding of customer organisations, including their Decision-Making Units (DMUs), to strengthen engagement and influence. Oversee and support the effective resolution of customer issues, challenges, and escalations.
• Sales & Commercial Growth: Take responsibility for sales performance, driving both individual and team efforts to deliver key growth targets. Identify and pursue commercial opportunities that stimulate revenue growth and support customer retention. Guide the team in providing tailored solutions that enhance customer value and long-term partnerships.
• Cross-Functional Collaboration: Work closely with internal departments—including Sales, Operations, and other Account Management functions—to ensure cohesive service delivery and a seamless customer journey. Maintain strong cross-functional collaboration with Account Management teams, offering support for escalations and sharing best practices.
• Market Insight & Innovation: Identify market trends and customer needs, translating insights into new ideas, improved processes, or innovative customer-focused solutions. Contribute actively to strategic initiatives that enhance competitiveness and customer experience.

Skills, Knowledge and Experience:

• Qualifications & Experience: Minimum 3 years of experience in account management, customer relationships or business development, of which 2-3 years in a lead role. Demonstrable success in customer satisfaction, revenue growth and customer retention. Experience in a dynamic B2B environment and knowledge of the business landscape in the UK. Experience in technology, SaaS or digital sector. Strong communication skills and experience with stakeholders at various levels. Strategic and results-oriented in managing accounts and achieving growth. Skilled in coaching, motivating and developing teams. Analytically strong and decisive based on data.
• Desirable Skills: Knowledge of KCS applications in the Distributor sector. Knowledge of the general Distributor sector. Appreciation for all products and services within the Klipboard offering. Familiar with CRM tools, HubSpot is a plus.

At Klipboard we have introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Equal Opportunities: As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferable skills, we would love to hear from you!