Billing Manager

At Klipboard, we have introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

This role acts as global lead for all billing operations on our ‘non-recurring’ services including consultancy bespoke development and hardware sales.

Key Responsibilities:

• Billing Operations: Oversee the end-to-end billing cycle, including the accurate preparation, issuance, and processing of customer invoices and credit memos.
• Accuracy & Compliance: Ensure all billing activities adhere to company policies, accounting principles (e.g., GAAP), and relevant local, state, and federal regulations.
• Issue Resolution & Client Management: Act as the senior point of contact for complex billing inquiries and disputes, coordinating with clients and internal departments (Sales, Operations, Customer Service) to achieve prompt and satisfactory resolutions.
• Process Improvement: Identify bottlenecks and inefficiencies in billing workflows and implement strategies for automation and improvement to enhance accuracy and speed up cash flow.
• Financial Reporting & Analysis: Monitor and analyze billing metrics and KPIs. Prepare detailed monthly, quarterly, and annual billing and A/R reports for senior management to support decision-making.
• Systems Management: Ensure the effective use and maintenance of billing and accounting software and collaborate with IT/BI teams to enhance application integrations.
• Team Leadership & Management: Lead, mentor, and supervise the global billing team to ensure timely and accurate billing, providing guidance, support, and training to ensure high performance and professional development.
• Other responsibilities: Development of system(s) integration to drive efficiencies; ad hoc support as required.

Skills, Knowledge and Experience:

Essential Experience:

• 5+ years in accounts receivable or billing roles.
• 2-3 years in a management or supervisory role.
• Worked in an international organisation dealing with multiple currencies.

Soft Skills:

• Excellent communication skills and ability to manage a multi-national team.
• Strong organizational skills and ability to influence and drive change.
• Attention to detail and an ability to propose solutions.
• Strong Excel skills and ability to learn new tools to support and generate invoices.
• Adaptability in a fast-changing environment.

Equal Opportunities:

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognise the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferable skills, we would love to hear from you!