First Line Support and Sales in Bristol

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

A fantastic opportunity to join a Bristol-based IT/Telematics specialist business as an IT First Line Support Technician. The successful candidate must have a customer-facing approach and experience supporting end users. You will have the support of other technical team members, and you will be readily available to answer phone calls, emails and web portal requests. You will ensure that the customers receive the highest level of support and work closely with escalation engineers to help resolve more complex issues. We will equip you with everything you need to know to support IT users and you will develop further skills through both technical training and hands-on, real-world experience.

Key Responsibilities

• Investigate clients’ issues and provide solutions/workarounds to the satisfaction of the customer.
• Logging and allocating day to day tickets and escalating engineers.
• Solving problems.

The successful candidate will need to demonstrate:

• Be familiar with a structured, fast-paced and professional working environment.
• Have excellent communication skills.
• Be methodical, well organised and display an appropriate level of confidentiality.
• Be reliable, resilient, flexible and demonstrate an ability to work well in a busy environment.
• Someone who likes challenges and is self-motivated.
• Experience in technical support or related experience.

Skills, Knowledge and Experience

• Minimum of 12 months experience in an IT support role.
• Knowledge of Windows operating systems.
• Full driving licence.

This role would suit an experienced IT Support Technician looking for a new challenge.

Job Types: Full-time, Fixed term contract
Schedule: 8-hour shift
Experience: Desktop Support: 1 year (required)

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferable skills, we would love to hear from you!