Klipboard, formerly Kerridge Commercial Systems, is seeking an experienced IT Service Delivery Manager to lead our Helpdesk and ensure high-quality support. The role centers on motivation, training, KPI delivery and escalation management across locations, aligned with our hybrid work policy.
You will maintain knowledge of supported applications, monitor SLAs, and drive continuous improvement. Building relationships across departments, you will craft strategy, report on customer satisfaction, and
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Support Team Lead & Customer Success Coach employer: KERRIDGE COMMERCIAL SYSTEMS CORP
Klipboard is an exceptional employer that champions a flexible hybrid work model, allowing employees to enjoy the best of both worlds with three days in the office and two days working from home. Our inclusive culture fosters collaboration and innovation, while providing ample opportunities for professional growth and development in a rapidly evolving tech landscape. With a commitment to embracing AI and emerging technologies, Klipboard empowers its team members to enhance their skills and contribute meaningfully to our mission of delivering high-performance ERP solutions globally.
Contact Details:
KERRIDGE COMMERCIAL SYSTEMS CORP Recruitment Team
