Account Manager in Macclesfield

This role offers a flexible hybrid work policy: employees spend three days in the office and two days working from home.

As a Commercial Account Manager, you will strategically manage a portfolio of UK-based accounts as part of the UKI Account Management Team.

Serving as the commercial point of contact for your customers, you will be responsible for building strong, long-term relationships that drive customer satisfaction, business growth, and effective expansion of our solutions.

This role requires close coordination with both internal and external stakeholders to understand client needs, identify opportunities, and deliver solutions that meet or exceed expectations.

You will also play a key role in supporting the wider Account and Commercial Management function through collaboration, customer experience management and sales targets.

• Customer Relationship Management
• Serve as the commercial point of contact for a defined portfolio of customers across all regions.
• Build, strengthen, and maintain relationships with key stakeholders, including operational leaders, senior management, and commercial decision makers.
• Ensure customers are fully informed about new product updates, new releases, and value-added services to maximise expansion and ROI.
• Work cross-functionally with internal teams to anticipate and meet customer needs, ensuring smooth service delivery and a consistent customer experience.
• Achieve or exceed annual revenue targets through proactive management of your commercial account base.
• Identify, develop, and close new business opportunities within existing accounts, with a focus on cross-sell, up-sell growth and Key Partners.
• Manage customers commercial and revenue activities to maximise value across all customer tiers.
• Develop structured outreach strategies, supported by CRM cadences, to ensure consistent engagement and pipeline development.
• Prepare quotations, follow up on proposals, and manage the end-to-end sales process for assigned opportunities.
• Account Planning & Reporting
• Maintain accurate and timely CRM records, including pipeline updates, forecasting, and regular reporting.
• Build detailed account plans outlining relationship structures, growth opportunities, competitive risks, and strategic priorities.
• Map customer organisations to identify additional stakeholders, sister companies, or partner businesses that could unlock broader commercial opportunities.
• Customer Experience & Issue Resolution
• Act as the customer advocate internally by triaging issues and ensuring they are routed to the correct teams for resolution.
• Where necessary, working closely with the Customer Success Team to maintain and enhance customer sentiment.
• Support customers through challenges, escalating where necessary to ensure rapid and effective outcomes.
• Collaborate with internal teams (Support, Product, Finance, Operations) to help drive continuous improvements in customer satisfaction and retention.
• Cross-Functional Support
• Work closely with wider Sales and Account Management teams to align strategies and deliver a unified customer experience.
• Respond to inbound sales enquiries and qualify leads against agreed KPIs.
• Assist with escalations, renewal processes, and strategic initiatives to drive value across the entire customer journey.
• Support broader commercial objectives by contributing to product feedback loops, market insights, and internal enablement activities.

Qualifications & Experience

• Strong commercial awareness in all areas.
• Experience of working in sales within a software solution sales environment.
• Technical understanding from an application and technology perspective.
• Demonstrated success in a similar role.
• Demonstrable sales acumen in a commercial environment.
• Knowledge of KCS applications in the Distributor sector.
• Knowledge of the general ERP sector.
• Appreciation for all products and services within the Klipboard offering.
• Special Conditions
• Home based role.
• A valid driving licence is essential.
• A suitable car for business use is essential.

We value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences.

We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture.

We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and spark innovation.

#J-18808-Ljbffr