At a Glance
- Tasks: Drive customer success and ensure clients achieve their business goals with our software solutions.
- Company: Join Klipboard, a leader in integrated trading and business management solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on continuous improvement and customer advocacy.
- Why this job: Make a real impact by helping customers thrive and succeed with innovative technology.
- Qualifications: Experience in customer success or account management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Overview
Klipboard provides specialist software, services and support to deliver integrated trading and business management solutions for distributive trade customers worldwide.
We design and deliver high-performance ERP solutions that help customers source effectively, stock efficiently, sell profitably and service competitively.
This role is part of a global team shaping customer outcomes through collaboration across Product, Support, Professional Services, and Sales.
Key Responsibilities
- Customer Outcomes & Value
- Own the overall success of customers in your portfolio
- Establish clear success goals aligned to the customer’s business objectives
- Translate Klipboard capabilities into practical, outcome-led use cases
- Regularly validate and articulate value achieved (time saved, risk reduced, performance improved)
- Proactive Risk & Lifecycle Management
- Monitor customer health, sentiment, and product adoption signals
- Proactively identify customers at risk and lead recovery plans
- Take ownership of escalations and coordinate swift, effective resolution
- Ensure smooth transitions from onboarding to business as usual
- Adoption & Engagement
- Drive meaningful adoption of core and high-value product capabilities
- Influence customer behaviour to align with best practice usage
- Encourage self-sufficiency while remaining a trusted strategic partner
- Lead structured service reviews focused on outcomes, not activity
- Internal Alignment & Advocacy
- Act as the voice of the customer internally, grounded in evidence
- Collaborate with Support, Product, and Delivery teams to resolve systemic issues
- Feed actionable insights into product roadmap and service improvements
- Contribute to the continuous improvement of Customer Success ways of working
- Commercial Impact
- Support retention, renewal, and expansion through value-led engagement
- Identify advocacy opportunities including references, case studies, and testimonials
- Work closely with Sales and Renewals teams to ensure a joined-up customer journey
- Identify and log leads into the Sales team
- Other duties as requested that are commensurate with the role.
Qualifications & Experience
- Experience in a Customer Success, Account Management, or similar role
- Experience managing multiple customers and priorities simultaneously
- Strong commercial awareness with the ability to link activity to outcomes
- Comfortable working with data, health indicators, and customer insight
- Communication, Mindset & Tools
- Clear, confident communicator with senior customer stakeholders
- Ability to lead value-based conversations and challenge constructively
- Strong written and presentation skills
- Builds trust quickly with both customers and internal teams
- Outcome-focused and proactive; curious, analytical, and comfortable with ambiguity
- Ownership-driven and committed to resolving issues; continuously learning and improving
- Experience with CRM platforms, customer success tooling, analytics, and AI-assisted tooling
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Customer Success Manager in Hungerford employer: Kerridge Commercial Systems Corp
Kerridge Commercial Systems Corp is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the rental sector. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working with cutting-edge technology. With a focus on employee well-being and a supportive team environment, this role provides a meaningful chance to make a significant impact in the industry.
Contact Details:
Kerridge Commercial Systems Corp Recruitment Team
