At a Glance
- Tasks: Drive customer success and engagement while managing a diverse portfolio of clients.
- Company: Join Klipboard, a global leader in integrated ERP solutions with a flexible hybrid work culture.
- Benefits: Enjoy a balanced work environment, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values inclusion and continuous improvement.
- Why this job: Make a real impact by helping customers achieve their goals through innovative technology.
- Qualifications: Experience in customer success or account management, strong communication skills, and a proactive mindset.
The predicted salary is between 40000 - 50000 £ per year.
At Klipboard, we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers, which is always supported by strong human insight and communication.
The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and long term value across a defined portfolio of customers. This role goes beyond relationship management or issue resolution. CSMs at Klipboard proactively guide customers to adopt the right capabilities, change behaviours where needed, and clearly demonstrate value over time. The CSM acts as the orchestrator of the customer experience, working across Product, Support, Professional Services, and Sales to ensure customers achieve success that is visible, provable, and repeatable.
Key Responsibilities:- Customer Outcomes & Value
- Own the overall success of customers in your portfolio
- Establish clear success goals aligned to the customer’s business objectives
- Translate Klipboard capabilities into practical, outcome led use cases
- Regularly validate and articulate value achieved (time saved, risk reduced, performance improved)
- Proactive Risk & Lifecycle Management
- Monitor customer health, sentiment, and product adoption signals
- Proactively identify customers at risk and lead recovery plans
- Take ownership of escalations and coordinate swift, effective resolution
- Ensure smooth transitions from onboarding to business as usual
- Adoption & Engagement
- Drive meaningful adoption of core and high value product capabilities
- Influence customer behaviour to align with best practice usage
- Encourage self sufficiency while remaining a trusted strategic partner
- Lead structured service reviews focused on outcomes, not activity
- Internal Alignment & Advocacy
- Act as the voice of the customer internally, grounded in evidence, not anecdote
- Collaborate with Support, Product, and Delivery teams to resolve systemic issues
- Feed actionable insights into product roadmap and service improvements
- Contribute to the continuous improvement of Customer Success ways of working
- Commercial Impact
- Support retention, renewal, and expansion through value led engagement
- Identify advocacy opportunities including references, case studies, and testimonials
- Work closely with Sales and Renewals teams to ensure a joined up customer journey
- Identify and log leads into the Sales team
- Any other duties as requested that are commensurate with the role.
- Experience & Capability
- Proven experience in a Customer Success, Account Management, or similar role
- Experience managing multiple customers and priorities simultaneously
- Strong commercial awareness with the ability to link activity to outcomes
- Comfortable working with data, health indicators, and customer insight
- Communication & Influence
- Clear, confident communicator with senior customer stakeholders
- Able to lead value‑based conversations and challenge constructively
- Strong written and presentation skills
- Builds trust quickly with both customers and internal teams
- Mindset & Behaviours
- Outcome‑focused and proactive
- Curious, analytical, and comfortable with ambiguity
- Ownership‑driven — sees issues through to resolution
- Continuously learning and improving
- Tools & Technology
- Comfortable using CRM platforms, customer success tooling, and analytics
- Confident with Microsoft Office and collaboration tools
- Open to using AI‑assisted tooling to reduce manual effort and improve insight
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
Customer Success Manager employer: Kerridge Commercial Systems Corp
Kerridge Commercial Systems Corp is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the rental sector. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working with cutting-edge technology. With a focus on employee well-being and a supportive team environment, this role provides a meaningful chance to make a significant impact in the industry.
Contact Details:
Kerridge Commercial Systems Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kerridge Commercial Systems Corp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kerridge Commercial Systems Corp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kerridge Commercial Systems Corp:Your cover letter is your chance to shine! Tell us why you want to work at Kerridge Commercial Systems Corp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kerridge Commercial Systems Corp!
How to prepare for a job interview at Kerridge Commercial Systems Corp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
