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- Tasks: Answer urgent calls and navigate patient care with empathy and professionalism.
- Company: Kernow Health CIC, a community-focused healthcare provider in Cornwall.
- Benefits: Competitive salary, NHS pension, flexible shifts, and professional development opportunities.
- Why this job: Be a vital voice for patients and gain valuable experience in the NHS.
- Qualifications: Strong communication skills and a calm, adaptable approach to urgent situations.
- Other info: Join a supportive team and enjoy a dynamic, fast-paced work environment.
The predicted salary is between 13 - 16 £ per hour.
Role Overview
Make a Difference Even After Dark! Become a Weekend & Overnight Call Navigator (Cornwall).
- Contracted hours: Up to 18 hours a week across the weekends with the option to pick up overtime in the evenings and overnight.
- Location: Cornwall 111 Control Centre (24/7 call centre environment).
- Contract: Permanent.
- Salary: £13.44.
- Shifts: Primarily Weekends (perfect for those looking to work around other commitments).
- Salary: Competitive + enhancements for unsociable hours.
Are you someone who stays calm under pressure, has a genuine passion for helping others, and is ready to be a lifeline when people need it most? Join our dynamic Care Navigation Team, where every call matters especially at weekends.
What You’ll Be Doing
- Answering urgent calls with empathy, professionalism, and efficiency.
- Navigating patient care with support from clinicians, sending them to the right place at the right time, be it a home visit, Minor Injury Unit, or treatment centre.
- Monitoring patient flow and call queues to keep everyone safe and cared for.
- Collaborating with our clinical teams and other healthcare professionals across the system.
- Problem solving on the fly, handling sensitive information responsibly, and keeping calm under pressure.
- Becoming a local service expert, knowing where to send people and how to support them quickly and confidently.
Why This Role Stands Out
- Weekend Flexibility ideal if you’re looking to fit work around your lifestyle.
- Be the calm in someone’s storm you’ll be a vital voice for patients in their time of need.
- Supportive team environment work closely with clinicians and service managers.
- Skills for life build experience in the NHS, call handling, care navigation, and more.
- No two shifts are the same a fast-paced, fulfilling environment where you’ll never be bored.
Who You Are
- A strong communicator with a calm, reassuring telephone manner.
- Adaptable, quick to learn, and tech-confident (we'll train you on our systems).
- Empathetic and ready to support people in urgent and sometimes stressful situations.
- Reliable and ready to commit to weekend and overnight working patterns.
About Us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we are a GP-owned provider organisation delivering several NHS contracts, including:
- Cornwall 111 Integrated Urgent Care Service
- School Immunisation Programme
- Children’s Eating Disorder Service
- Cornwall Primary Care Training Hub
- Special Allocation Scheme
All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare. Our Integrated Urgent Care Service operates 24/7, providing telephone triage, clinical assessment, treatment centre appointments and home visiting services across the county.
Why Join Kernow Health CIC?
- Shift patterns across weekdays, evenings, weekends and nights with competitive unsocial hours enhancements.
- Access to NHS Pension Scheme.
- Competitive sickness, maternity and paternity provisions.
- Competitive annual leave, with the ability to buy and sell leave.
- Employee benefit programme through Vivup.
- Access to training and continuous professional development through the Cornwall Primary Care Training Hub.
- The opportunity to work within a high performing, supportive, multidisciplinary and forward-thinking urgent care service.
Please note, we reserve the right to close the advert early should there be a significantly high level of applications.
Integrated Care Navigator - Kernow Health CIC in Truro employer: KERNOW HEALTH
Contact Detail:
KERNOW HEALTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integrated Care Navigator - Kernow Health CIC in Truro
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kernow Health CIC. Understand their mission and values, especially how they support primary care in Cornwall. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your calm communication skills. Since this role involves handling urgent calls, try role-playing scenarios with friends or family. This will help you stay cool under pressure and demonstrate your empathetic approach during the actual interview.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've quickly learned new systems or adapted to changing situations in past roles. This is key for the Integrated Care Navigator position, where no two shifts are the same.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Kernow Health CIC. Don’t miss out on this opportunity!
We think you need these skills to ace Integrated Care Navigator - Kernow Health CIC in Truro
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference, especially in urgent situations.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've stayed calm under pressure or navigated complex situations.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Integrated Care Navigator role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and is considered promptly. We can’t wait to hear from you!
How to prepare for a job interview at KERNOW HEALTH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Integrated Care Navigator role. Familiarise yourself with the responsibilities, especially around handling urgent calls and navigating patient care. This will help you demonstrate your genuine passion for helping others and your ability to stay calm under pressure.
✨Showcase Your Communication Skills
As a strong communicator, it's essential to convey your calm and reassuring telephone manner during the interview. Prepare examples of how you've effectively communicated in stressful situations or resolved conflicts. This will highlight your adaptability and readiness to support people in urgent scenarios.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to think on your feet and solve problems quickly. The interviewers will be looking for your ability to handle sensitive information responsibly and keep calm under pressure, so share relevant experiences that showcase these skills.
✨Express Your Commitment to Weekend Work
Since this role involves weekend and overnight shifts, it's crucial to express your reliability and commitment to these patterns. Be honest about your availability and how you plan to balance this role with other commitments, showing that you're ready to be a vital voice for patients when they need it most.