At a Glance
- Tasks: Provide hands-on IT support to ensure smooth healthcare operations.
- Company: Join Kernow Health CIC, a community-focused organisation in Cornwall.
- Benefits: Enjoy competitive leave, NHS pension, and professional development opportunities.
- Other info: Hybrid working with flexible hours and a supportive team environment.
- Why this job: Make a real impact in healthcare while solving tech challenges.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and customer-focused Digital Support Officer to join our Digital Team. You will provide first and second-line IT support across the organisation, helping ensure systems, devices, and infrastructure run smoothly to support frontline healthcare services. This is a varied and hands-on role where no two days are the same, perfect for someone who enjoys problem-solving and making a real impact.
Location: Cornwall (Hybrid based at Cudmore House with travel across sites)
Hours: Full-time (37.5 hours per week) Permanent
Main duties of the job
- Deliver day-to-day technical support (in person, remote, and phone)
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain IT equipment (PCs, laptops, printers, mobile devices)
- Manage service desk tickets ensuring timely resolution and escalation where needed
- Support user onboarding and offboarding including accounts and access
- Assist with system updates, upgrades, and digital deployments
- Maintain IT asset records and documentation
- Provide basic user training and promote digital best practice
- Ensure compliance with data protection, cyber security, and IT policies
About You
Essential: experience in an IT or digital support role, strong troubleshooting and customer service skills, knowledge of networking fundamentals and device management, relevant IT qualifications or equivalent experience (such as CompTIA, Microsoft, ITIL), and understanding of remote access tools and IT systems.
Desirable: experience supporting clinical systems or Electronic Patient Records (EPR) and a degree in a relevant subject.
Working Pattern: Hybrid working with participation in a 7-day rota including approximately 50% weekend cover, with shifts between 8-12 hours.
About Us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we deliver several NHS contracts.
Why Join Us?
- Access to NHS Pension Scheme.
- Competitive annual leave with buy/sell options.
- Competitive sickness, maternity and paternity provisions.
- Employee benefits programme via Vivup.
- Access to training and professional development through the Cornwall Primary Care Training Hub.
If you’re passionate about IT support and want to make a difference in healthcare, we’d love to hear from you.
Healthcare IT Support Officer – Hybrid (Cornwall) in Truro employer: KERNOW HEALTH
Kernow Health CIC is an exceptional employer, offering a dynamic and supportive work environment in the heart of Cornwall. With a strong focus on employee growth through access to training and professional development, as well as a competitive benefits package including NHS pension and flexible leave options, we empower our team to make a meaningful impact in healthcare. Join us in a role that not only challenges you but also allows you to contribute to the wellbeing of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare IT Support Officer – Hybrid (Cornwall) in Truro
✨Tip Number 1
Get to know the company! Research Kernow Health CIC and understand their mission in supporting healthcare in Cornwall. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about solving IT issues, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during interviews or assessments.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or attend local tech meetups to connect with people already working at Kernow Health. They can provide insights into the company culture and what it takes to succeed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Healthcare IT Support Officer – Hybrid (Cornwall) in Truro
Some tips for your application 🫡
Show Your Passion for IT Support:Let us see your enthusiasm for IT support in your application. Share specific examples of how you've helped others with tech issues, as this will resonate with our customer-focused approach.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We want to see how your background aligns with the role of a Digital Support Officer.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read and find the key information about your qualifications and experience.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right place and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at KERNOW HEALTH
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting hardware and software issues. Familiarise yourself with common IT support scenarios, as well as the specific systems and tools mentioned in the job description.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've successfully resolved user issues in the past. Highlight your communication skills and how you ensure users feel supported and valued during their IT challenges.
✨Understand the Healthcare Context
Research the healthcare sector and understand the importance of IT support in delivering frontline services. Being able to discuss how your role impacts patient care will show your commitment and understanding of the organisation's mission.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT support situations. Practice articulating your thought process and problem-solving strategies clearly, as this will demonstrate your ability to think on your feet and provide effective solutions.
